Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)
Core wired to Motorola AC1900
Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)
Squeezeboxes, Chromecasts & Google Assistant devices
Description Of Issue
Playback stops every 30-60 minutes. All controllers show that playback has stopped BUT they show the pause button instead of the play button. Clicking pause switches the button to play but clicking play does not cause playback to resume.
The only way to resume playback is to start a different track, either by clicking next or previous or starting a completely new queue
If I look at the zone on another controller, it’s in the same state with the same behavior
It definitely happens with all endpoints. System output has gone an hour without interruption.
So it seems like networking is involved in playback stopping. It seems unlikely that a network issue keeps me from being able to resume the song. It seems odd that the controller knows no playback progress has occurred (sometimes for hours), but doesn’t realize playback has stopped.
Connected my Boom via Ethernet. It stopped playing after about 10 minutes, but the controller showed it was stopped and I was able to resume playing. Different issue?
I think the next step here is to enable some diagnostics on your account so our technical staff can get some more insight into what’s going on here.
However, before I enable this feature, I’d like to ask for your help ensuring we gather the right information.
First, can you please reproduce the issue once more and note the time at which the error occurs. Then respond here with that time, and I’ll make sure we review the diagnostics related to that timestamp.
Now that I have the timestamps, diagnostics have been enabled on your account. The next time your Core is active a diagnostics report will automatically be generated and uploaded directly to our servers
Once that’s been received, I’ll be sure to update this thread and pass the diagnostics over to the team for further analysis.
I wanted to reach out because I’ve been keeping an eye on our servers, waiting for the aforementioned diagnostics report.
For some reason it is not reaching our servers, even after I tried re-enabling diagnostics on your account. I also ran a quick test and I was able to submit a similar report from my setup here, so something else is going on.
So we can move forward, I was hoping for now you could use the directions found here and send us over a set of logs using a shared Dropbox link.
I spoke with the team about the logs you’ve sent over and we are seeing a lot of errors specifically related to Chromecast devices connecting over the network. Moving forward, here’s what we’d like to try:
If you have any firewall enabled on the Core machine, disable it temporarily
If that doesn’t help, try using Google DNS as it may help with the networking issue
If you’re still seeing issues after those options, can you try powering down the Chromecast devices completely and play to the Squeezebox? Is there any change when doing so?