Playback stops intermittently due to multiple failures (ref#FE6MBA)

Support
1

What best describes your playback issue?

· Music stops playing unexpectedly

What type of Zone is affected by this problem?

· *All of my Zones* are affected.

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Both streaming and local* *library* music are affected.

Do you encounter any playback errors with the "System Output" Zone?

· The System Output has the same problem as my other Zone.

Is your RoonServer machine running MacOS 15 Sequoia or above?

· I still can't see my endpoints as available Zones.

Do you have a complex network setup?

· Both the device and RoonServer are connecting to a *single router*

Please try rebooting your router.

· No, I'm still having trouble

Do you have an approximate timestamp of when the issue last occurred?

· 2025-03-05 9PM

What are the make and model of the affected audio device(s) and the connection type?

· Cambridge CXA81

Describe the issue

Too many failures - Stopping playback

Describe your network setup

Ethernet

3

Hello @Serge_Auclair ,

Welcome to the forum! I activated diagnostics for your account and I noticed that you are getting an error with clock sync for your Cambridge zone. When this issue occurs, do other zones continue to work as expected (e.g. Airplay zones), while only the Macbook-connected devices have an issue?

There is one other test you can do which is to use a new RAATServer. You can generate a new RAATServer instance on your device by following these instructions, but please be aware that this will reset your Roon Settings → Audio Tab to factory settings and I would advise making a backup of any custom DSP settings you have:

  • Create a Backup of your current Roon database
  • Exit out of Roon
  • Navigate to your Roon’s Database Location
  • Find the folder that says “RAATServer”
  • Rename the “RAATServer” folder to “RAATServer_old”
  • Restart the Roon App to generate a new RAATServer folder
4

Hello noris, I only have one zone and I use an HP laptop under Windows11 with a wired USB cable from my laptop to the USB port in my CXA81. I also use an iPhone 16 and an iPad 9th gen with Roon remote app. Everything is now working fine. I hear a significant difference with Roon. I am wondering if this problem had something to do with the NordVPN I recently installed.

Thank you for your assistance and take care.

5

Hello @Serge_Auclair ,

Thanks for the update here, glad to hear that everything is now working as expected! NordVPN does sometimes interfere with Roon, so it is good to set exceptions for Roon in Nord. In any case, happy listening!

1 Like
7

Hello noris,

Roon is working fine on my laptop but the app on my iPhone 16 and on my iPad 9th can’t connect to the server???

8

And Roon on my laptop no longer works…Obviously the fundamental problem is not solved. Thank you.

11

Topic re-opened and “Solved” flag removed.

12

Hello Robert,

I uninstalled and reinstalled Roon and it is now working fine but it doesn’t take much to end up in the same too many failures. Stopping playback.situation. I have to uninstall and reinstall Roon to solve the problem which is not the right way to solve this issue but that is the only thing I can do to solve this. I am not super computer savvy but I Love what Roon does to the sound of my system which is the first reason I use Roon. Thank you for your attention and thank you very much for removing the solved flag. Please let me know if some hardware addition to my current set-up would create a more stable plug and play solution.

13

@Serge_Auclair let’s see if @noris or others in the @support team have more suggestions for you when they return to the office.

1 Like
14

Hey @Serge_Auclair,

Thanks for the follow-up! Sorry to hear you’re still having issues.

The use of VPNs falls outside the scope of Roon support, unfortunately - can you please disable all VPN usage and reproduce the issue? Please share a specific date, time, and if applicable, the name of track playing when you run into a playback failure.

We’ll be on standby for your reply - thank you! :raised_hands:

2 Likes
15

Hello Benjamin,

I did try to turn off the NordVPN and it doesn’t seem to be the problem. For now, all is fine. When I get this message, the software tries one song and the moves to the second and so on for about five times and then I get this message. Thank you your assistance. I absolutely love what Roon does to the sound of my system.

16

Hello Benjamin,

Got it!
It is the VPN and to solve the problem you not only have to disconnect NordVPN you have to quit the app altogether. Once ROON is operating I can put the VPN back on and it will not interfere. Thank you for your assistance and have a great day.

17

Hi @Serge_Auclair,
Thanks for letting us know that you figured out how to get around the playback issues. I’m going to mark this as solved for you.

1 Like
18

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