Playback stops midway and other Qobuz tracks won't start (ref#4FWFWT)

Support
1

What best describes your playback issue?

· Music doesn't start when I press "Play"

What type of Zone is affected by this problem?

· *Network Zones* are affected.

Is the affected network Zone connected with Ethernet or WiFi?

· Ethernet

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Only streaming* music is affected.

Please select the streaming service(s) with which you're encountering playback problems.

· Qobuz

Have you tried logging out and back in again to your streaming service in Roon Settings?

· Logging out and back in had no impact, the issue remains

Do you have an approximate timestamp of when the issue last occurred?

· Around 14:02 on 19 July 2026. Mahler, Lieder und Gesänge, Vol 1. Nr. 2. Erinnerung

What are the make and model of the affected audio device(s) and the connection type?

· Lyngdorf tdai 3400

Describe the issue

Music was playing, but stopped suddenly halfway. Other music on Qobuz via Roon doesn't start either.

Describe your network setup

Roon server connected w ethernet cable. Unifi gen2 24port 400w poe switch

2

Hey @Herman_Beun,

Thanks for the report! We were able to review a fresh diagnostic report from your Roon Server and see that the good news is that this wasn’t a problem with your setup. Your network, the UniFi switch, the Ethernet connection, and your Lyngdorf TDAI-3400 were all working correctly throughout. This was a temporary problem on Qobuz’s end with one specific track.

The Mahler track “Erinnerung” was playing normally and then stalled about halfway through. Roon needed the next small chunk of audio to keep going, and Qobuz’s servers kept responding to the request, but the responses came back empty, with no actual audio data in them. Roon retried that same chunk automatically for about an hour (roughly 16,000 times) before Qobuz finally returned an “expired/gone” response and Roon gave up on the track.

That also explains why nothing else on Qobuz would start: while Roon was stuck retrying that one track, it was holding the Qobuz streaming pipeline open, so anything new you tried to play just queued up behind it. Once the stuck track timed out, playback freed up on its own, and by the next morning your logs show Qobuz playing to the Lyngdorf perfectly again.

Logging out and back into Qobuz correctly made no difference, because this was never a login issue, so that’s not something you did wrong.

If you ever hit this again, the fastest way to clear it (instead of waiting out the timeout) is to restart Roon Server, which resets the stuck streaming session immediately.

If it happens repeatedly on the same track specifically, that points to a problem with that particular file on Qobuz’s side, and it’s worth reporting to Qobuz directly with the album and track name.

Everything looks healthy on your end now, but if the problem comes back, especially across different tracks, let us know and we’ll take another look. :+1:

3

Hey @Herman_Beun,

Just checking in on this, have you had a chance to try restarting your Roon Server if the Qobuz track gets stuck again? If the issue shows up on the same Mahler track, that would point to a problem with that file on Qobuz’s side, and it would be worth reporting the album and track name to Qobuz directly. If anything changes or you see it happening on other tracks too, reply here and let us know.

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