Playback stops on Denon x38000H with signal change message (ref#LT2GEY)

Support
1

What best describes your playback issue?

· Music stops playing unexpectedly

What type of Zone is affected by this problem?

· *All of my Zones* are affected.

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Both streaming and local* *library* music are affected.

Do you encounter any playback errors with the "System Output" Zone?

· The System Output has the same problem as my other Zone.

Do you have a complex network setup?

· Both the device and RoonServer are connecting to a *single router*

Please try rebooting your router.

· No, I'm still having trouble

What are the make and model of the affected audio device(s) and the connection type?

· Denon X3800H wired to BT Smart Hub 2

Describe the issue

When I play Roon from a Synology NAS through Denon x3800H it plays between 5 seconds to a minute then stops and on the app informs me that the signal changed

Describe your network setup

Synology ds224+ with Roon NAS wired to router. Denon X3800H wired to router

2

Hello @Martin_Southard ,

Thanks for reaching out. How are you playing to the Denon, via Roon Ready, Airplay or is it connected in some other way? Which other zone have you tried playback to, and that zone was impacted?

Can you please use these instructions to access your RoonServer logs, upload a set to the below link, and let us know once uploaded?

https://workdrive.zohoexternal.com/collection/8i5239cc05950ac07456889838d9319545a82/external

3

I have sent you the zipped RoonServer logs as requested

4

I am playing it through HEOS Roon Ready. I only appear to be able to play it through the Main Zone but that could be due to my technical abilities.

5

Hi @Martin_Southard,

Thank you for your patience.

Logs show Roon receiving a “source no longer selected” message from the HEOS receiver. Roon is attempting to transport the audio stream, but the Denon has auto-switched to another digital source input.

Auto-switching can sometimes be sensitive on this particular unit:

Look in the HDMI settings on the Denon for an “auto-switching” feature. Try disabling that and see if it helps.

If you can’t find this setting or toggling it off makes no difference, then we’ll need to investigate whether network settings might be prompting the Denon to look for another digital input. In either case, we fortunately don’t see evidence of the Denon and RAAT/Roon behaving incorrectly during audio transport. This is just a simple issue of input selection, possibly exacerbated by some other variables.

We’ll watch for your response. Thank you!

6

Hi,
Many thanks for looking jnto this for me.Have arranged a replacement as it is having trouble with other music services now - not just Roon so will see how it goes :crossed_fingers:

7

Hello @Martin_Southard ,

Thanks for letting us know, let us know how the replacment performs once it arrives!

8

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