Playback stops on manual track skip with Nucleus One (ref#F6SPV7)

Support
1

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· I am using a nucleus one as my server. When I skip a track, the playback stops. Doesn't seem like this should be happening. It only occurs when I manually skip a track.

Tell us about your home network

· Xfinity with an eero router

2

Hello @cd1406

Thank you for reaching out to Roon support

I think the next step here is to enable some diagnostics on your account so our technical staff can get some more insight into what’s going on here.

However, before I enable this feature, I’d like to ask for your help ensuring we gather the right information.

First, can you please reproduce the issue once more and note the time at which the error occurs. Then respond here with that time, and I’ll make sure we review the diagnostics related to that timestamp.