Playback stuck on specific tracks with no sound or progress (ref#2OXNKV)

[sportydiver1]

What best describes your playback issue?

· Music doesn't start when I press "Play"

What type of Zone is affected by this problem?

· *All of my Zones* are affected.

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Only streaming* music is affected.

Please select the streaming service(s) with which you're encountering playback problems.

· Qobuz

Have you tried logging out and back in again to your streaming service in Roon Settings?

· Logging out and back in had no impact, the issue remains

Do you have an approximate timestamp of when the issue last occurred?

· 3/26/2026 12:13 am EST Telegraph road from Love over gold by dire straits

What are the make and model of the affected audio device(s) and the connection type?

· Aavik S-180 streamer Bluesound Icon wired with cat 6

Describe the issue

Only certain tracks this happens with. What happens is the equalizer icon does not move, and a faint line runs back and forth along the progress bar. no sound just stays there. no advance to next track either. Always happens on artist Dire Straits album love over gold 1st track Telegraph road and track 3 from artist Yes album Tales from topographic oceans 35 track version 5th track the revealing science of god. some others as well

Describe your network setup

Verizon Fios with Roon Nucleus connected directly to access point.

[Suedkiez (Just a fellow user like you)]

Note the central tracking thread for this known issue, where Roon Labs is investigating and will post updates:

Roon won't play certain tracks from Qobuz, gets stuck on progress bar (ref#K9XYO0) [Ticket in]

Here to report the same. NUC running ROCK with Wiim Ultra as an endpoint. Have come across multiple files that will not play at all. Example. Michael Jackson - Human Nature 24/192

[alex_h (Alex)]

Hello @sportydiver1 ,

Thanks for reaching out.

We’re aware of the issue you’re experiencing, and our development team is currently reviewing it.

Unfortunately, there’s no workaround available at the moment, as the issue is on our side.

Please stay tuned for updates, and thank you for your understanding.

[maddib]

We will

Could you please pin it? So, everyone who needs to know is informed and won’t create new threads or open new tickets regarding this issue