Playback was interrupted because playback failed to load

[John_Swanson_Swanson (John Swanson)]

Core Machine (Operating system/System info/Roon build number)

Sonicorbiter i9

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

Asus RTAC-3200 Router, TP-Link 16 Port Switch Gigabit Unmanaged, all wired

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

Trinnov Altitude 32 via Roon Ready interface, iMac i9

Description Of Issue
I am posting this again as I got no response the first time from Roon support and the topic was closed.

I have a few tracks that won’t play. I get the message “Playback was interrupted bacuse a track failed to load”. This happens on my Trinnov zone as well as my iMac zone. I have rebooted Roon Server, the NAS and my router. Also copied the tracks to the local drive. These tracks have played OK in the past but I’m not sure when this behavior started. They don’t show up as corrupt in the inspector. I navigated to the tracks on my Sonicorbiter internal drive and double clicked on them and they played fine (on my iMac i9) via VLC media player. There didn’t appear to be any problems or corruption that I could hear. Still won’t play via Roon. What can I do to get these to play. And how do I identify if there are any others lurking in my database?

[John_Swanson_Swanson (John Swanson)]

Here is what my Sonicorbiter Roon log says when I try to play one of these tracks:

07/13 10:35:20 Info: [iMac] [zoneplayer] Playing: /storage/music/Classical/Deutsche Grammophon/Berlioz Les nuits d’été, Mélodies (Von Otter, Levine, Berlin Philarmonic) [445 823-2]/01Track07.flac
07/13 10:35:20 Error: [zoneplayer] Unexpected Failure While Opening Sound: /storage/music/Classical/Deutsche Grammophon/Berlioz Les nuits d’été, Mélodies (Von Otter, Levine, Berlin Philarmonic) [445 823-2]/01Track07.flac: System.Exception: failed to open location ‘/storage/music/Classical/Deutsche Grammophon/Berlioz Les nuits d’été, Mélodies (Von Otter, Levine, Berlin Philarmonic) [445 823-2]/01Track07.flac’: IoFailure
at Sooloos.Audio.MediaDecoderAudioSignal…ctor (System.String location, Sooloos.Media.CacheHints cachehints) [0x00085] in <165f4930272d489ba2462721e8d49a7f>:0
at Sooloos.Broker.Transport.AudioSignalFactory+<>c__DisplayClass0_0.b__0 (Sooloos.CallingThread cx) [0x00273] in <5ed9ab2915684a1ca1d9d54b789bb67d>:0
07/13 10:35:20 Info: [iMac] [zoneplayer] Open Result (Playing):Result[Status=UnexpectedError]
07/13 10:35:20 Warn: [zoneplayer] couldn’t play URL /storage/music/Classical/Deutsche Grammophon/Berlioz Les nuits d’été, Mélodies (Von Otter, Levine, Berlin Philarmonic) [445 823-2]/01Track07.flac: other error
07/13 10:35:20 Warn: Track Stopped Due to Error
07/13 10:35:20 Info: [zone iMac] OnPlayFeedback StoppedEndOfMediaUnnatural
07/13 10:35:20 Debug: [zone iMac] _Advance
07/13 10:35:20 Trace: [iMac] [Inactive] [STOPPED @ 0:00]
07/13 10:35:20 Debug: GET /image/jkaaaaaa.256.jpg
07/13 10:35:20 Debug: [easyhttp] [2642] POST to https://metadata.roonlabs.net/1/albums/translate?c=qobuz-us returned after 128 ms, status code: 200
07/13 10:35:20 Info: [library/albumdetails] found 1 streaming service alternates
07/13 10:35:20 Debug: [easyhttp] [2643] POST to https://metadata.roonlabs.net/1/works/translate?c=qobuz-us returned after 198 ms, status code: 200
07/13 10:35:25 Trace: [zone] no playback for 5s, suspending to release audio device
07/13 10:35:25 Trace: [zone iMac] Suspend
07/13 10:35:25 Trace: [zone iMac] Stop
07/13 10:35:25 Info: [zone iMac] OnPlayFeedback Stopped

Any help here?

[nuwriy]

Hello @John_Swanson_Swanson, my apologies that I missed your last thread. I’d appreciate it if you could upload the log file you got that snippet from and the tracks in question to this folder. Please let me know when you do so I can test those tracks on my end and get your logs to our team! Thanks again for your patience on this one and let me know when you’ve had a chance to upload those files!

[John_Swanson_Swanson (John Swanson)]

Files have been uploaded

[nuwriy]

Thank you @John_Swanson_Swanson, we’ll take a look! I’ll return with more details.

[nuwriy]

Hello @John_Swanson_Swanson, and my apologies for the delayed response on this thread. I have tested the track you sent me and passed it along to our team here as well. We aren’t having issues playing this particular track. Are you still having issues with this track?