Roon plays my music library fine from hard disk. Tidal plays its library fine. While in ROON, I can see the Tidal library and choose Tidal tracks to play, but I always get the error “This track is not available in Tidal, even though I have added it to my Roon library. I have also used an iPad linked to the MacBook Roon core to attempt to play Tidal files through Roon and I have the same problem. Even though I can play the files from Tidal with no problem and I can see the files in Tidal while in Roon.
Thanks for help!
Airport express from Charter internet, WiFi for both MacBookPro and iPad
It only works with an ethernet cable? I have a cabin in the mountains with no fiber optic connection, just 4G LTE. Does that mean I cannot Use Roon without an ethernet connection?
Yes, I thought you were trying to connect your Roon core to your router using WIFI. Roon advises to use ethernet in that case. Using your cellular hotspot is a totally different scenario.
OK, I’ll try it, but it make take me a while to locate a long cable. I guess I don’t understand why it wouldn’t work with Wi-Fi and would require a cable, but should work with a Hotspot.
I don’t know that it will work with cellular hotspot or not. You would need to try that to see. If it works, you will burn through a mountain of data. I’m going to try Audirvana at my mother-in-law’s over Christmas to see how much data that uses.
For your normal “at home” setup, you know you need an ethernet connection because Roon tells you that. Some people have success with WIFI, but many don’t. It was not usable for me. I paid someone $200 to run an ethernet cable around the back of my house from my router to my Nucleus.
Is there any change in behavior if you try to log out and back into TIDAL via Roon Settings → Services? Are you able to use the same TIDAL account with a web browser on the same Core to TIDAL’s Web Player (listen.tidal.com)?
WiFi is a bit more unstable when compared to Ethernet, so if you are able to temporarily connect to your router via Ethernet, this would be a good test, but if not we can look into what is possible on the current setup.
What happens if you try to navigate to the TIDAL side-bar menu, are any tracks there playable? As in does the issue only impact existing TIDAL content already added to your library?
Hi Noris, thanks so much for your help! First, because of the “Roon says to use ethernet” response by the other member, where does it say that? I have found virtually nothing about setting Roon up or linking to Tidal. I just tried things. When I try and play anything found by Tidal search page or from my Tidal library, I get the error message. BUT when I tried your suggestion to try the side-bar menu and clicked on an album I had never heard of before–and then hit play now, it played just fine. So, you must now know what the problem is and what I can do to fix it. Very much appreciate your help. I was getting very frustrated.
I spend a few months a year at our cabin limited by 4G LTE and my phone’s hotspot. Since I subscribed to Roon, I haven’t been up there to try it. Tidal works, but I’m sure the bandwidth is limiting. Will I burn through huge amounts of MB trying to stream Tidal, even MQA? Hopefully late in 2021 or 2022 Starlink will be successful and all will be well.
Noris, I restarted my computer and went to settings, service, disconnected from Tidal and re-connected. Works now! Not sure what the problem was exactly, but fixed for now. Is there a set of instructions on how to learn all the features of Roon, or do I just have to try everything over and over to figure it out? Thanks!!!