Playlist export stuck on 'saving' for Soundiiz CSV and Excel (ref#P2PS31)

Support
1

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· App interface looks or behaves oddly

Tell us what's going on

· I’m trying to export playlist but it always show “saving”

It can export M3U, but Soundiiz csv and excel cant export

Tell us about your home network

· just normal network,no use any special. and export playlist dont need network?

3

Hi @0973720569a,

Thank you for your report. We’re attempting to pull diagnostic logging from the affected server, but the Roon account from which you’re writing is expired. Do you have a second email address with which you use Roon? Don’t share the email here; simply respond yes or no and we’ll reach out via PM to merge the accounts and proceed from here.

Thank you!

4

Hi @0973720569a,

We wanted to follow up on this report since we haven’t reached a conclusion.

Are you still having issues with this export? If so, can you please use the directions found here and send over a set of logs from the RoonServer folder to our File Uploader? We’d like to examine server diagnostics around the time of the last failed export.

Thank you and we’ll watch for your reply.