Playlist no longer working in ARC when a track is no longer available in Qobuz

Support
1

Roon Core Machine

Roon Nucleus

Networking Gear & Setup Details

Connected Audio Devices

Samsung S22

Number of Tracks in Library

40,000 tracks

Description of Issue

I noticed that when a track previously added to the library from Qobuz and then included in a playlist is no longer available on Qobuz, the playlist itself gets stuck and is no longer played in ARC without any warning.
Only after a manual removal of the track from the playlist then it is working again.
I believe that when a track/album no longer available on a platform is removed from the library by the system, the same track/album should be removed automatically by the system itself from playlists and tags in which it was included.
Thanks for your good work

1 Like
4

Hi @Ferdinando_D_Agostin,

Thank you for the report. Are you able to clarify the following to assist us in our investigation?

  1. An example of an affected track and playlist (ie. a playlist containing now-Unavailable content).

  2. A timestamp of when you recently reproduced this in ARC, and whether you were connected via WiFi or cellular. Thank you!

5

Hi @Ferdinando_D_Agostin,

Did you have a chance to review my previous note? We’ll be standing by to investigate from there. Thank you!

6

Hi Connor and thank you for your help.

Unfortunately I cannot send what you requested because the problem only occurs when a track or album is no longer available from Qubuz and that didn’t happen in the last few days.
I will send an example of the issue as soon as a track is no longer available and the playlist containing it will get stuck.
Cheers

Ferdinando

1 Like
8

Hi @Ferdinando_D_Agostin,

Thank you for the response - I’ve reopened this thread so you have a chance to report when you next encounter the problem.