Playlist not visible in Roon ARC (ref#BUHWYO)

Support
1

What’s happening?

· I'm having trouble with Roon ARC

What best describes your issue with ARC

· Other

How can we help?

· None of the above

Other options

· Other

Describe the issue

My playlist is not visible in arc.

Describe your network setup

Fritzbox

4

Hello @Rob_Noordeman,

Thank you for reaching out to Roon Support, and it’s great to see you again in our community!

We’re sorry to hear that you’re experiencing issues with playlists in ARC.

Could you please clarify whether the playlists you’re having trouble with are local playlists or those from streaming services? Also, are you noticing the same issue when you open the Roon app on your mobile phone or another PC?

Looking forward to your reply!

Kind regards,
Vadim

1 Like
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Hello Vadim,
They are from both sources.
Weird that my playlists are available on Roon but not on ARC! Roon app no problems. According to Roon app arc works fine!
Hihi

Regards Rob

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Hi @Rob_Noordeman,
Thanks for getting back to us so quickly with that info. Let’s try a couple of steps to force a reconnection that might bring your playlists back:

  • First, try signing out of ARC and then signing back in.
  • If that doesn’t help, try deleting the ARC app entirely and reinstalling it.

If the issue persists after those steps, we’ll need a bit more information to help narrow things down:

  1. Are you able to play Qobuz tracks in ARC that aren’t part of your playlists?
  2. When you open the Qobuz native app, can you see and access those playlists there?
  3. Does anything change if you try ARC while your phone is connected to your home network?

Let us know what you find—we’re here to help!

7

Hi @Rob_Noordeman,

As an add-on to the question above - have you, at any point, seen playlists populate correctly in ARC? You first reported this issue last September and have reported it at least once more since then.

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  1. Are you able to play Qobuz tracks in ARC that aren’t part of your playlists? YES
  2. When you open the Qobuz native app, can you see and access those playlists there? YES
  3. Does anything change if you try ARC while your phone is connected to your NO
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Hi @Rob_Noordeman,
Thanks for answering my questions. Could you also take a moment to respond to @connor’s question when you have a chance? That will help us get a clearer picture and offer the best next steps. Appreciate your help!

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No I have not seen under “playlist” anything it is blanco.

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Hey @Rob_Noordeman,

Thanks for the follow-up! We’ve shared your case with our Arc development team for further investigation, we should have more information and next steps to share with you before the end of the week.

In the meantime, I noticed you also have an iPad available. Can you test out downloading Arc to this device and check if you are experiencing the same issue with missing playlists here as well?

We’ll be monitoring the thread for your reply and results - thank you for your patience in the meantime! :raised_hands:

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On the iPad missing playlist as well.
Under “ recent activity “ some of my playlist are available.

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Recent activity all my playlist but under Red circle :red_circle: no playlist at all.

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Hi @Rob_Noordeman,
Thanks for testing ARC on your iPad and sharing the results! We’ll add that information to the ticket we have open with our developers. As soon as we have any updates to share, we’ll be sure to let you know right here.

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Hi @Rob_Noordeman,

Have you tried reinstalling the app? If you have tried to reinstall, did playlists temporarily appear, and then disappear? This will, unfortunately, require you to re-download any library tracks you’ve downloaded locally to ARC on the phone.

Development has identified that ARC cannot locate a root playlist folder - this is a highly unusual situation but one you can likely resolve by re-creating the ARC instance on the phone.

If reinstalling ARC doesn’t work, then please try recreating your Roon database as well:

  • Make a Backup of your current RoonServer Database
  • Exit out of RoonServer
  • Navigate to your RoonServer’s Database Location
  • Find the folder that says “RoonServer”
  • Rename the “RoonServer” folder to “RoonServer_old”
  • Reinstall the RoonServer App from our Downloads Page to generate a new RoonServer folder
  • On the Roon Remotes, press “Use another Roon Server” and connect to the new database

Please let us know if this helps!

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