Playlist Showing tons of songs as "unavailable"

Support
1

Roon Core Machine

Synology DS218+, Celeron, 2ghz, 6GB RAM

Networking Gear & Setup Details

Asus ZenWifi AZ base router; Core hardwired to router

Connected Audio Devices

ARC, MacStudio hardwired; Node 2i hardwired, Mytek Brooklyn Bridge hardwired

Number of Tracks in Library

19918 tracks between NAS and Tidal

Description of Issue

Out of the blue, my favorite playlist of approx 900 songs, started displaying “unavailable” by a large number of tracks. I checked the following:

  • confirmed library track number was the same (it was)
  • sampled the “unavailable” songs for pattern (all local files)
  • confirmed drive was accessible to the network (it was)
  • forced rescan of local files (it did; no change in file count)
  • searched a sampling of “unavailable” files from the search function (they were in the library0
  • played a sampling of the “unavailable” files that I found via library search (they played)
  • checked that the “unavailable” files were the same as the ones that played (they were)

So it seems to be a playlist error. Short of re-creating the playlist, is there a way to force a playlist rebuild or fix this error?

2

What is playlist made up of?
Local files or Qobuz/Tidal streaming service?
If the latter it’s just very likely there has been a change in licensing on their end rendering “that” version of the song now unavailable.

Edit…I just saw where I think you said they were all local files.
So go with @Rugby suggestion first!

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3

I would start by rebooting the core.

4

Just tried it. No luck.

5

On an unavailable track cluck on the 3 dot menu and go to file info. Scroll down and look at the file path and see if you notice anything different than the file path that now works.

6

Went into the playlist and picked an unavailable file. It shows Local but I cannot scroll down to the path. There is nothing.

For the main library, I locate the same file, click the dots and I get local and the full path on my Synology NAS.

7

Did you make any changes to your storage location path recently?

8

No I did not.

9

Can you post pics of the storage settings page and the file info screen with and without the path?

10

Good news. After the last back and forth, I decided to delete my local storage folder then re add it again in the hopes that it would fix the problem links. It did but then the stream would freeze after a playing for about 10 mins. Took following steps:

  • Rebooted Synology core (didn’t help)
  • Logged clients out of core and logged in again. (seemed to work)
  • Reconnected core to Tidal

I’ve got 3 streams including ARC playing the playslist now and it’s been without issue for 45 mins+. All songs in playlist are clear. Will confirm after a couple of hours.

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