Playlist Tracks Unavailable After TIDAL to Qobuz Switch (ref#374BT5)

Support
1

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· I have created various playlists. Recently I cancelled my Tidal subscription and replaced it with Qobuz. However, many tracks are now marked as 'unavailable'; obviously because when I added them to my playlist they came from Tidal.
Now one of the strengths of Roon is that it plays music from my hard-disk or from Tidal, or Qobuz, the source of the music is unimportant. However, on a playlist, it seems it is. So, I think when I create a playlist it should use as the primary key the ISRC which would mean should one source of the music disappear (like Tidal) any other could take its place automatically (like Qobuz). If that's not possible then at least the interface should allow a dialogue to re-search for the music, and replace it in the playlist. At the moment I'm having to search, add the music at the bottom of the playlist, and then delete the 'unavailable' version from the top. Very time consuming.

Tell us about your home network

· Not relevant but I have a Unifi Express 7 my Rock is on a mini PC

2

When you add a track to a playlist, it is the specific version. Consequently, when the original track is unavailable, Roon won’t be able to play it.

There are a couple of things you can do.

  • Before cancelling a service, use Soundiiz to move your playlists from one provider to another
  • Use Roon’s playlist improver
3

Hi @Rob_Davis, welcome back to the community.

You’ve hit one of the current limitations of Roon playlists: a playlist entry keeps pointing at the specific track version that was added, so when that TIDAL version disappears, the item can show as unavailable even if a matching Qobuz version exists.

As @mjw mentioned, for moving playlists between services, the most reliable path is to transfer them before cancelling the old subscription. You can also use the playlist matching tools in Playlist Improver, which can help replace unavailable items with matches from your enabled services.

Let us know if this helps!

4

It helps, enormously, thank you so much.
It’d be useful, by the way, if the inverse of “match to library” were available, that is “update library to match”. Also useful if you could apply the Playlist Improver to all playlists at once.