Good morning
I am using Roon 1.8 (884) and my the playlist where a song is located doesnt appear in album view anymore, despite having the option in the settings
I show an example of a playlist
Few days ago, using the same roon version, playlist where shown
I have edited my question to show that, when I add a new song to a playlist it does appear in the album view
Hi
Thank you for your support.
What is very strange to me is that this has began to happen only with my “old” playlists. Curiously enough, if I add a song to any of my “old” playlists or to a new one then playlist will be visible in the album page. But when I go to an album with songs already contained in my “old” playlist, it will not appear in the album view.
Unfortunately, I cannot link this to any software update but I can confirm that a few weeks back the songs and their playlists were displayed in the album view.
Best regards
Albert
Thanks so much for explaining the issue you’ve ran into and for your patience while we were notified of this. We’ve received your email as well (thanks!), but decided to reply here as this might help our community as well.
I’ve taken your case to our QA team, so they can take a look and share some suggestions. They return to work on Monday so you’ll hear back from us early next week
Our QA team has had a chance to look closely at your case. What would really help them is knowing the content of the playlists: do they contain files from your local library? music from TIDAL or Qobuz? Both?
If you could try a test, would you be able to backup Roon in a safe location, log out of Roon and select the restore function. Could you please restore an older backup and see if the issue persists?
Hello
I was asking for clarifications some days back. I confirmed that my playlist only have local songs.Anyhow this is what I have done:
Created a new backup
Delete Roon
Download and install a new copy of Roon
Restore the backup
Conclusion: problem persists
I will appreciate a response after all this time
Thanks
Albert
Thank you so much for reaching out and confirming that the issue persists to this day. Please, accept my most sincere apologies for not following up on this topic, to the point it was automatically closed.
If that is the case, we’d love to take a closer look ourselves. Would you please locate your database and then upload the entire folder in our drive here?
Please, let us know once you had a chance to do that, and I’ll pass it on to our QA team for investigation
Hi Beka
Thank you very much.
Roon folder is already uploaded. You will also see some logs that i havent been able to delete. They are duplicates from the ones that will be sitting in the right directory within Roon folder. Sorry for the trouble.
Looking forward to hear from you
Best regards
Albert
Ben here with the support team stepping in for Beka moving forward.
To confirm, you are still running into issues with your older playlists? If so, can you please reproduce the issue and share the specific date and time you reproduce it?
With that, could you please fill out the necessary full system information below:
Roon Core Machine
Include your operating system and machine info (Model, CPU, RAM)
Networking Gear & Setup Details
Your network gear (model of routers/switches) and if on WiFi/Ethernet
Connected Audio Devices
Specify what devices you’re using and their connection types, like USB/HDMI/Chromecast, etc.)
Number of Tracks in Library
Tell us how large your music library is, eg. “30,000 tracks”
Description of Issue
Tell us about the problem you’re having in as much detail as possible. Screenshots are always appreciated!
