Playlists missing from side panel after changing account email (ref#PKOWWA) [Ticket - In]

Support
1

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· Playlists have vanished from side panel after changing account email but are still visable when clicking on Playlists. Can I re-populate the side panel?

Tell us about your home network

· Vodafone Router

2

Hello @fireapple,

Thanks for reaching out, and sorry for the trouble with your playlists.

Could you try this please:

  1. Open Roon on your desktop
  2. Go to Settings → General
  3. Log out of your Roon account
  4. Sign back in with your new email
  5. Give it about a minute to sync, then check if the playlists reappear in the sidebar
  6. Could you please also clarify how much playlists do you roughly have ?
A few quick questions to help us dig into this:
  1. Which account email did you change — was it your Roon account, your TIDAL account, your Qobuz account, or something else?
  2. Are you also using Roon ARC? If so, is the same issue happening there or on other remotes?
  3. Roughly when did you change the email — was it today, or a few days ago?
Please let us know how the sign-out/sign-in goes, and the answers to the above — that'll help us get this resolved quickly!

Best regards

3

Hi @alex_h, seems the new update fixed it! Happy to close ticket.

Thanks :slight_smile:

4

Hey @fireapple,

Great to hear the update fixed it. We’ll go ahead and mark this thread for closure, and we’re glad everything is back in place. Enjoy your music :slightly_smiling_face: