Playlist do not appear after transferring my Apple Music file from a Mac to a new Nucleus One. (Prior to this I was using my Mac as a Roon Server and the playlist were all there!) All my music transfers 100% into roon, with the exception of no playlist appearing. I followed all instructions: prior to transfer I made sure there was a Library.xml present in the music file/media file, checked box to allow Apple Music files to be detected, and the side bar library/playlist is on. Computer is a MacStudio running Sonoma. Again, when previously using my Mac with the roon software, playlist imported without a problem, not until I tried to transfer my music file to the roon nucleus one.
Thank you for your post. Diagnostics indicate that the RoonServer on the Mac Studio remains active. The first step would be to complete the migration to the Nucleus by:
verifying a recent Backup is available
closing RoonServer, which is still running in the background on the Mac
deleting the Roon database off of the Mac machine or changing the name so that Roon opens only as a Remote. Navigate to your RoonServer’s Database Location, find the folder that says “RoonServer," and rename the “RoonServer” folder to “RoonServer_old”
Once two databases aren’t trying to read the same music storage location, then follow the steps to import the .XML file again. We’ll activate logging in the meantime in case we need further follow up from there.
I basically started from scratch, as I think creating multiple folders will only create more problems later.
I reformatted the Nucleus One using the web application.
Deleted “all” extra folders, so there is now only one active folder being the nucleus and not the Mac
I then shut down the Roon Server software.
I copied the iTunes music file in its entirety to the Roon Folder
The “import iTunes playlist” turned during the import.
Sidebar playlist activated and appears on the left side
Verified XML files are in the correct locations in the music file and they are. (Apple playlist are present on my Mac)
I restarted the Roon Server software, and the roon software appropriately read all the files and music, but again “no” playlist appear.
I’ll be honest here, this is much more complicated than it should be. Roon, was supposed to simplify things. Lack of phone support like “BlueSound”, makes me want to go back to that format. BlueSound would even take the time and screen share with you to resolve problems, here its a forum.
Well, it’s now been 10 days since I’ve owned my Roon Nucleus One. I have spent nearly 1-2 hours each day trying to resolve why my Apple Music playlist are not being imported/displayed after importing in its entirety the “Apple Music” file onto the Roon HardDrive. The file contains a media folder with appropriate XML files for the music library and playlist.
Despite having read the instructions very carefully provided on the Roon website, multiple different attempts to get the Apple Music file into Roon (dragging it into roon app to copy, backing up file and copying it onto a USB and plugging into the roon, transferring the file using the I.P address of the Roon Nucleus…and even simply leaving my music file on my MAC and using it as a server.
It was mentioned to me as one explanation that why roon was not reading my playlist files, is that it was reading two files simultaneously (one on the MAC/one one Roon Nucleus One), despite correcting this problem, still no playlist
Here is the bottom line, despite whatever method I use, the files always copy/transfer with ease and without problems (give credit to roon), but the playlist are “never” transferred with the file and do not appear in roon.
This is both time consuming and very frustrating. I cannot envision how the “average” user who is new to roon would feel,
I purchased the Roon Nucleus One to be my music server. Prior to this I used my MAC as the server with no problems, playlist appeared. I am beginning to wonder if I should simply continue to do this, and simply get rid of the Nucleus One.
Sorry, simply very frustrated, running out of options.
Here is the bottom line, despite whatever method I use, the files always copy/transfer with ease and without problems (give credit to roon), but the playlist are “never” transferred with the file and do not appear in roon.
The playlist do transfer, I can see them in the transferred files, simply the playlist do not appear the roon app after completing the transfer.
To me, this seems more like a roon “software” issue and not so much a hardware issue.
Hi Again. Can anybody from 'Roon Support" explain to me why, when exporting a entire “Apple Music” file to a Roon One Nucleus which includes all the correct XML files in the media folder, it cannot read the playlist file and display them in roon? My apple computer (using the same exact file) has no problem reading and displaying all my playlist.
Please help me understand why. This now day 12, and I still cannot get my playlist to appear.
If your out there “roon support”, I need your help, and better yet to understand this problem.
Not to be rude or disrespectful, but since you sent me this message 9 days ago indicating support doesn’t work weekends, I still have not received any technical support. It’s now nearly 3 weeks, still after multiple attempts, no playlist are showing up.
Hi @darelflightrn
Thank you for your patience while waiting for our response, and we sincerely apologize for the delay. We understand how frustrating it can be to wait for assistance, especially when dealing with issues related to your playlists.
To help us resolve the issue you’re experiencing with playlist imports on your Roon Nucleus, could you please check if playlist imports are enabled for your storage location? This step is crucial for Roon to properly detect and integrate your playlists from Apple Music.
Here’s how you can verify and enable this setting:
Open Roon and Go to Settings: Navigate to Settings (the gear icon) within the Roon app.
Select ‘Storage’: Click on the Storage tab to view your storage locations.
Click the three dot menu then press edit: This popup will appear
Yes, I read the instructions very carefully before starting this process over a month ago. All of my attempts at importing my music & playlist files included this step & all other steps laid out on the online instructions.
I’m sorry to hear your Apple music playlists are still giving you trouble. To confirm, you’re able to play the files without issue? Your only issue is the visibility of the imported playlists?
My apologies if it’s been glazed over, but do you have the ‘show playlists’ setting enabled in Roon Settings>General?
As a separate test, what happens if you navigate to one of your Apple Music playlists directly, and attempt a File>Library>Export Playlist and add the XML file to the watched folder?
