Please make it NOT skip songs when "audio file is loading slowly" error occurs

[obeeos (obee)]

Yes, it really ruins the mood of listening music.

Come on, support team, please fix the stability issue as the first priority!

It still happening as present with the latest versions.

[Shane_Knowler (Shane K)]

Yes please! This skipping is very annoying. The slow loading shouldn’t be happening either, but that’s for another post.

[111155 (олег кравцов)]

It would be fine if there were gaps when playing from the Internet, I have such a problem when playing local files stored on the hard disk, which is really strange.

[obeeos (obee)]

Yes, I have my files stored locally on SSD with 1G network and the Roon server not high CPU, that’s unacceptable to skip music.

[Martijn_Bos]

Yeah I would love to have this changed as well.

[gmit2 (Goran Mitrovic)]

I’m fed up with this - is this issue will ever be fixed??

Yes, my network connection was bad. I want Roon to pause, stutter and endlessly retry. I DON’T WANT ROON TO SKIP THE CURRENT TRACK!

[wizardofoz (Mr Fix It aka The Wiz)]

Sounds like you want a feature request…or a better reliable network perhaps

[gmit2 (Goran Mitrovic)]

No. I consider this as a bug in the streaming implementation.

[noris]

Hello @gmit2 ,

We’ve activated diagnostics on your Roon Core and looking over the logs, it looks like your network download speed drops to below 1Mbps, and you see that message occur. Please see the below log snippet with the issue details:

06/26 01:45:47 Trace: [Matrix Audio mini-i Pro 3] [Lossless, 16/44 TIDAL FLAC => 16/44] [100% buf] [PLAYING @ 10:10/13:49] By the Banks - Wobbler
06/26 01:45:52 Warn: FTMSI-B-OE ti/23E68DA5: poor connection kbps:726.0 (min:1031.0)
06/26 01:45:52 Trace: [Matrix Audio mini-i Pro 3] [Lossless, 16/44 TIDAL FLAC => 16/44] [84% buf] [PLAYING @ 10:15/13:49] By the Banks - Wobbler
06/26 01:45:57 Trace: [Matrix Audio mini-i Pro 3] [Lossless, 16/44 TIDAL FLAC => 16/44] [68% buf] [PLAYING @ 10:20/13:49] By the Banks - Wobbler
06/26 01:45:57 Info: [stats] 172542mb Virtual, 1108mb Physical, 479mb Managed, 365 Handles, 101 Threads
06/26 01:46:02 Trace: [Matrix Audio mini-i Pro 3] [Lossless, 16/44 TIDAL FLAC => 16/44] [42% buf] [PLAYING @ 10:25/13:49] By the Banks - Wobbler
06/26 01:46:02 Warn: FTMSI-B-OE ti/23E68DA5: poor connection kbps:691.5 (min:1031.0)
06/26 01:46:07 Trace: [Matrix Audio mini-i Pro 3] [Lossless, 16/44 TIDAL FLAC => 16/44] [20% buf] [PLAYING @ 10:30/13:49] By the Banks - Wobbler
06/26 01:46:12 Trace: [Matrix Audio mini-i Pro 3] [Lossless, 16/44 TIDAL FLAC => 16/44] [4% buf] [PLAYING @ 10:35/13:49] By the Banks - Wobbler
06/26 01:46:12 Warn: FTMSI-B-OE ti/23E68DA5: poor connection kbps:666.0 (min:1031.0)
06/26 01:46:12 Info: [stats] 172542mb Virtual, 1108mb Physical, 496mb Managed, 365 Handles, 101 Threads
06/26 01:46:13 Debug: [prebuffer] sleeping in read -- this isn't good
06/26 01:46:14 Debug: [prebuffer] sleeping in read -- this isn't good
06/26 01:46:14 Debug: [prebuffer] sleeping in read -- this isn't good
06/26 01:46:14 Trace: [Matrix Audio mini-i Pro 3] [zoneplayer/raat] sync Matrix Audio mini-i Pro 3: realtime=748292670248098 rtt=500us offset=673658663248us delta=266us drift=-1781us in 90.4085s (-19.703ppm, -70.932ms/hr)
06/26 01:46:14 Debug: [prebuffer] sleeping in read -- this isn't good
06/26 01:46:14 Debug: [prebuffer] sleeping in read -- this isn't good
06/26 01:46:15 Debug: [prebuffer] sleeping in read -- this isn't good
06/26 01:46:15 Debug: [prebuffer] sleeping in read -- this isn't good
06/26 01:46:15 Debug: [prebuffer] sleeping in read -- this isn't good
06/26 01:46:16 Debug: [prebuffer] sleeping in read -- this isn't good
06/26 01:46:17 Debug: [prebuffer] sleeping in read -- this isn't good
06/26 01:46:17 Trace: [Matrix Audio mini-i Pro 3] [Lossless, 16/44 TIDAL FLAC => 16/44] [PLAYING @ 10:40/13:49] By the Banks - Wobbler
06/26 01:46:17 Debug: [prebuffer] sleeping in read -- this isn't good
06/26 01:46:17 Debug: [prebuffer] sleeping in read -- this isn't good
06/26 01:46:18 Debug: [prebuffer] sleeping in read -- this isn't good
06/26 01:46:18 Debug: [prebuffer] sleeping in read -- this isn't good
06/26 01:46:18 Debug: [prebuffer] sleeping in read -- this isn't good
06/26 01:46:19 Debug: [prebuffer] sleeping in read -- this isn't good
06/26 01:46:20 Debug: [prebuffer] sleeping in read -- this isn't good
06/26 01:46:20 Debug: [prebuffer] sleeping in read -- this isn't good
06/26 01:46:20 Debug: [prebuffer] sleeping in read -- this isn't good
06/26 01:46:20 Debug: [prebuffer] sleeping in read -- this isn't good
06/26 01:46:21 Debug: [prebuffer] sleeping in read -- this isn't good
06/26 01:46:22 Trace: [Matrix Audio mini-i Pro 3] [Lossless, 16/44 TIDAL FLAC => 16/44] [PLAYING @ 10:45/13:49] By the Banks - Wobbler
06/26 01:46:22 Debug: [prebuffer] sleeping in read -- this isn't good
06/26 01:46:22 Debug: [prebuffer] sleeping in read -- this isn't good
06/26 01:46:22 Warn: FTMSI-B-OE ti/23E68DA5: poor connection kbps:646.5 (min:1031.0)
06/26 01:46:23 Debug: [prebuffer] sleeping in read -- this isn't good
06/26 01:46:23 Debug: [prebuffer] sleeping in read -- this isn't good
06/26 01:46:23 Debug: [prebuffer] sleeping in read -- this isn't good
06/26 01:46:24 Debug: [prebuffer] sleeping in read -- this isn't good
06/26 01:46:24 Debug: [prebuffer] sleeping in read -- this isn't good
06/26 01:46:24 Trace: [Matrix Audio mini-i Pro 3 @ 192.168.1.103:37027] [raatclient] GOT [21892] {"status":"Dropout","samples":6634}
06/26 01:46:25 Debug: [prebuffer] sleeping in read -- this isn't good
06/26 01:46:25 Trace: [Matrix Audio mini-i Pro 3 @ 192.168.1.103:37027] [raatclient] GOT [21892] {"status":"Dropout","samples":14132}
06/26 01:46:25 Trace: [Matrix Audio mini-i Pro 3 @ 192.168.1.103:37027] [raatclient] GOT [21892] {"status":"Dropout","samples":22050}
06/26 01:46:25 Debug: [prebuffer] sleeping in read -- this isn't good
06/26 01:46:26 Trace: [Matrix Audio mini-i Pro 3 @ 192.168.1.103:37027] [raatclient] GOT [21892] {"status":"Dropout","samples":22050}
06/26 01:46:26 Debug: [prebuffer] sleeping in read -- this isn't good
06/26 01:46:26 Debug: [prebuffer] sleeping in read -- this isn't good
06/26 01:46:26 Debug: [prebuffer] sleeping in read -- this isn't good
06/26 01:46:26 Debug: [prebuffer] sleeping in read -- this isn't good
06/26 01:46:26 Trace: [Matrix Audio mini-i Pro 3 @ 192.168.1.103:37027] [raatclient] GOT [21892] {"status":"Dropout","samples":22050}
06/26 01:46:27 Debug: [prebuffer] sleeping in read -- this isn't good
06/26 01:46:27 Trace: [Matrix Audio mini-i Pro 3 @ 192.168.1.103:37027] [raatclient] GOT [21892] {"status":"Dropout","samples":22050}
06/26 01:46:27 Trace: [Matrix Audio mini-i Pro 3] [Lossless, 16/44 TIDAL FLAC => 16/44] [PLAYING @ 10:49/13:49] By the Banks - Wobbler
06/26 01:46:27 Debug: [prebuffer] sleeping in read -- this isn't good
06/26 01:46:27 Info: [stats] 172542mb Virtual, 1108mb Physical, 479mb Managed, 365 Handles, 100 Threads
06/26 01:46:27 Trace: [Matrix Audio mini-i Pro 3 @ 192.168.1.103:37027] [raatclient] GOT [21892] {"status":"Dropout","samples":22050}
06/26 01:46:28 Debug: [prebuffer] sleeping in read -- this isn't good
06/26 01:46:28 Debug: [prebuffer] sleeping in read -- this isn't good
06/26 01:46:28 Trace: [Matrix Audio mini-i Pro 3 @ 192.168.1.103:37027] [raatclient] GOT [21892] {"status":"Dropout","samples":22050}
06/26 01:46:28 Warn: [Matrix Audio mini-i Pro 3] [zoneplayer/raat] Too many dropouts (>3s dropped out in the last 30s). Killing stream

Specifically, please review this line:
06/26 01:46:12 Warn: FTMSI-B-OE ti/23E68DA5: poor connection kbps:666.0 (min:1031.0)

It looks like there are likely there some network issues here, some possible causes may include an underpowered ISP router, misbehaving DNS servers, misconfigured network, or modem stability issues.

[gmit2 (Goran Mitrovic)]

Hello,

thanks for having a look!

I already knew that and written in my initial message. I have a terrible Internet connection and occasionally it’s even worse and then such things happen.

So, yes, I know the connection is bad. All I want for Roon is to continue retrying, no matter if that would result in stuttering and bad quality (*) - it is understandable it cannot do better if connection is bad. However, I don’t understand in which exactly situation the current strategy of skipping the track would be better than retrying.

(*) Roon might temporarily reduce the requested quality of Tidal stream, but that would really be a feature request and I’m not asking for that.

[noris]

Hi @gmit2 ,

Thanks for the clarification here. Since these are both suggestions to change how Roon currently works, I’ve shifted your post over to our #roon:feature-suggestions area so other users can chime in with their thoughts on this.

[Andreas_Philipp1]

@noris, you might rather consider merging this with a thread which already has near 60 votes for this request:

Please make it NOT skip songs when "audio file is loading slowly" error occurs

Core Machine (Operating system/System info/Roon build number) Mac Mini 2018/Roon Version 1.7(build 528) stable Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet) Mac Mini hardwired through TRENDnet Gigabit Switch to Synology DS718+ NAS Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.) USB out to Topping DX7s Description Of Issue When Roon encounters the “audio file is loading slowly” error, it skips to the next tra…

[Psyclops (Professional Kiwi)]

I too am getting tired of this and I don’t have network issues.

Regularly test the connection at over 900MBPS, hard wired NUC10 i7 and hard wired NAD M33.

Started driving me nuts over the weekend, hard reboot on all devices, still does it.

[wizardofoz (Mr Fix It aka The Wiz)]

Doesn’t matter about the speed on a speed test as much as the end to end from the streaming service and your system. This can be anything depending on how far you are from their node and other network connections in the path. Propagation delays being the worst thing.

A vpn connection will just make matters worse. Turn off your modem and router for 15 mins then see if that clears down any routing issues you might have.

[EvilGnome6]

I HATE THIS SKIPPING BEHAVIOR SO MUCH! Please give me an option to make it stop.

[EvilGnome6]

I’m playing a local FLAC from an internal SSD in my ROCK to a streamer six feet away. Why on earth is it skipping tracks? This problem seems to be much worse with 2.0.

[Tom_MacFaul]

This issue persists. It’s probably the main reason one might consider giving up Roon. Yes, it’s only occasional, and yes, you can say that the problem is with one’s own network, but it is surely just insane for Roon to skip to the next track when there is a temporary network issue. Of course the next track is going to have the same problem, so it’s hardly solving things is it? And if you’re in the middle of a long track when it happens, you’ve lost the whole structure of your listening. This does seem like a bug in the system rather than a feature we should be requesting. If some other software comes up with a way of avoiding this, Roon might well end up as a Betamax.

[teddy_tran]

I am having the same issue, same error. The Roon is loading WAV files locally. There is no network involved here.

I have been received this error for a month. Now I have more time to google to solve it.

Has anyone found a solution for this? As everyone stated above, I need to stop this ‘skipping’ feature, which is not helpful at all.

[Suedkiez (Just a fellow user like you)]

To get proper help you should open a new topic in Support and fill in the template you will see. (This one is the feature suggestion thread)