Plus de connexion au Nucleus et autres problèmes

Core Machine (Operating system/System info/Roon build number)
Nucleus avec le nouveau système
Nucleus n’est plus trouvable. La connexion ne s’effectue donc plus depuis cette nuit.
Nucleus est souvent difficile à trouver, le Core aussi et je dois souvent redémarrer la machine. Mais maintenant plus rien.
Auparavant la musique s’arrêtait subitement. Mes listes n’étaient pas lues entièrement.
Bref que des problèmes.
Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)
Netgear Orbi comme routeur. Mac Pro 2013 ou Mac mini 2012. Naim Uniti Nova pour écouter de la musique à partir de NAS Synology (1618+ avec SSD). Plusieurs autres appareils pour écouter de la musique ou pour mon réseau dans la maison.

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)
Tout fonctionne par LAN en ce moment.

Description Of Issue


Hello @Elie_Rouvier1, and thanks for your report! Do you have any issues connecting to the web interface?

Yes, sometimes the connection is not made at all for several hours. I can no longer find Nucleus on my network. Then the connection comes back. And for a few hours, it’s fine. And suddenly it disappears and I have to wait (sometimes 2-3 hours) for a new connection.
These problems are new. 15-20 days ago everything was fine.

Hello @Elie_Rouvier1, thanks for the info. I have some items for you to take a look at:

Disable IGMP Proxying
With Orbi, you might need to disable this feature to allow better visibility of your core. We mention this in our networking best practices guide and this would be a good step to see if we can incite a change in behavior.

Next time this issue occurs, can you try to access the web administration interface and send me a screenshot of what you see? Thanks!

Hello Mr. Nienkirchen,

That night Nucleus/Roon stopped working and did not want to leave and I did a screenshot of the WAI.

I made a backward look at the “Operating System” by pressing “Reinstall”. Now Roon is working but not properly. I probably have to reboot it.

Do you speak German?

See you soon.

E. Rouvier

Hello @Elie_Rouvier1, and thanks for the screenshot! In that last comment you mentioned that Roon was working but not properly? Can you elaborate? Thanks! And nope, I wish I had taken German, though!

It’s always the same. I’m listening to a radio for example and Roon works fine but suddenly it stops… and the application doesn’t work anymore. It’s looking for the core but can’t find anything. So I have to restart Nucleus or, from the Web Interface, do a restar.

Hello @Elie_Rouvier1, and thanks for the screenshot! Could you please reproduce the issue one more time and report back here with a timestamp (your local time) when you’re able to reproduce the issue? From there, I can enable diagnostics for your Nucleus and get the report over to our team. Thanks!

I have a same problem with Nucleus+ this time. Same screen and requires authorization. But after entering a password in the account, nothing happens. My access is paid until mid-November

Received a deauthorization offer. After that, everything started.