Possible bug - Crash remote when adding artist images

Support
1

Core Machine (Operating system/System info/Roon build number)

Nucleus+ / build 227

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

Issue occurs on hardwired devices (no wifi involved)

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

Not relevant for this issue

Description Of Issue

Additional hardware
mac Mini M1 running roon client

ISSUE
When attempting to add artist image via drag and drop, the client crashes the first time. On the second attempt, the photo upload consistently works. Moving to the next artist, the cycle repeats (crash on first attempt, success on second).

STEPS TO REPRODUCE:

  1. Go to artist view
  2. Select an artist without an image
  3. Select “Edit”
  4. Click the “Add Image” button
  5. Drag and drop a .jpeg image into the dialogue box
    result = client crashes (server continues running, apparently unaffected
  6. Relaunch roon client
  7. Repeat steps 3 - 5
    result = successful upload of image
  8. Select another artist without an image
  9. Repeat starting at step 3
    result = same crash on first attempt and success on second attempt cycle

Note: this has happened on several artists, so I’m guessing it is not an issue of a bad jpeg file

Please let me know if any additional info is needed

2

Hi @Akimo,

This has been so much longer than we had imagined it’d take us to reply. I am very sorry about the delay…:pleading_face:

Thanks a whole lot for sharing the extremely predictable issue you’ve been running into. Thanks for the detailed steps - this will surely help our technicians. This thread is now in their queue.

Please, bear with us a little longer :bear:

3

No problem

Thanks for checking it out. It’ll be interesting to see if you get a repro on it or if it’s specific to my environment.

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