Possible iPad bug

[Chrislayeruk (Chris)]

If I play an album The now playing screen in normal

Then if I click the album art to return to the album I get this screen.

Clicking the highlighted arrow takes me to where I need to be.

iPad Pro.

[JWC (Jim)]

@support

I have seen very similar behavior. When the Artist link is clicked from the Now Playing screen, this often (but not always) leads to the Dancing Jellyfish screen. If I instead search for the artist, the artist page loads in <1 sec.

9.7" iPad Pro
iOS 12.1.4

[noris]

Hi @Chrislayeruk & @JWC,

Thanks for the reports here. We have an open ticket regarding this issue in the following thread:

Now Playing Screen Clicking on Album/Artist link takes either ages or does not work at all [Ticket In]

Hi @ComputerAudiophile, Thanks for reaching out! We currently have a ticket open with our development team for this behavior. I can’t give any specific timeframes, but we will be sure to keep everyone updated here as soon as there is new information available. Thanks for the report!

Also, just so you’re aware – the best place to report issues like these would be in the #support category as that is where myself and the rest of the support team spends most of our time .

Thanks,
Noris

[tommy_shelby]

The issue is also happening with me as well as I think that there must be a bug that is creating the issue and I am also getting iTunes error 9 because of that.

[noris]

Hello @tommy_shelby,

As I mentioned before, we have an active ticket with the dev team regarding the Loading Albums behavior, but I doubt that this could be causing an iTunes error 9 due to this issue.

From what I read in that linked article it appears that iTunes error 9 is some kind of hardware issue, if you have further evidence that points this to being caused by Roon do let me know know.

Thanks,
Noris