Post FW update, unable to access network audio devices on QNAP NAS (ref#U864K5)

[David_Boonekamp]

What best describes your playback issue?

· Music doesn't start when I press "Play"

What type of Zone is affected by this problem?

· *All of my Zones* are affected.

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Both streaming and local* *library* music are affected.

Do you encounter any playback errors with the "System Output" Zone?

· The System Output has the same problem as my other Zone.

Is your RoonServer machine running MacOS 15 Sequoia or above?

· I still can't see my endpoints as available Zones.

Do you have a complex network setup?

· I have a *mesh network* with devices connected to multiples points

Your local network might need some re-arranging to support Roon.

· None of the suggestions have helped me. I'd like to submit a support request.

Do you have an approximate timestamp of when the issue last occurred?

· about January 10th 2025

What are the make and model of the affected audio device(s) and the connection type?

· Denon Home150, Apple HomePod mini, Cambridge CXN V2

Describe the issue

After updating my QNAP NAS to firmware QuTS hero h5.2.3.3006, I cannot access in Roon to any network audio device. Playback is stopped after a few seconds without audio. Roon ready devices are not displayed at all.

Describe your network setup

Roon server running on a QNAP NAS TVS-872XT. As router a I use a Fritzbox 7583 and different Netgear switches. Different Audio Devices via airplay and Cambridge CXN as Roon ready device. No issues before

[benjamin]

Hey @David_Boonekamp,

Welcome to the Roon Community! We’re excited to have you here - sorry it’s an issue that prompted your initial post.

As a first step in troubleshooting, can you review and confirm that all your Roon devices and endpoints are on the same local subnet within your network? Here’s more info on this:

How do I know my devices are on the same subnet/IP range?

I’d also safely stop Roon Server from running, and power cycle both the machine, as well as your router. It may help to reboot your endpoints as well, just to be safe.

Let me know if your issues persist after the above. Thank you!