Post installation login fails

Support
1

I’ve installed Roon, but cannot login using a newly created free trial account. AV is disabled. Firewall is open for Roon, but no luck. Tried Roon Server, which is identified by iOS Roon, but connecting fails with a ‘network error: please check your internet connection’ message. Looks like something on my network is blocking access. Either way an inauspicious start to the 14 day trial!

I’ve a standard setup with cable router, PowerLine Ethernet into a 64 bit Windows 10 PC. No other connectivity problems.
Any ideas?

2

These can be flaky … are you able to by pass as a test?

3

Afraid not. This is the only connection to this PC; it doesn’t even have WiFi. I can try to run on a MacBook Pro using WiFi or Ethernet to the router. Would the log files be helpful?

4

I can install and login from a MacBook running from the same PowerLine Ethernet. Suggests it’s something do with Windows!

5

You will need to allow traffic for Roon(server) and RAATserver.

For testing purposes, you may want to disable the firewall entirely and re-enable when things are running OK.

6

Not sure what I did, but it’s now working. Thank you!

1 Like
7

Closed due to inactivity. If you are still seeing this issue, please open a new support thread.