Post-password change, unable to connect to Roon (ref#HE28WI)

[dgeorgakopoulos]

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· I was asked today to change my password from Roon Labs security alert. After that I can't connect to Roon.

Tell us about your home network

· I was asked today from Roon Labs security alert to change my password. After that I can't connect to Roon.

[benjamin]

Hey @dgeorgakopoulos,

Thanks for writing in and for your report! If you haven’t yet, could you please reboot your Roon Server machine, and see if you’re able to reproduce the issue?

From there, we’ll enable diagnostic mode for your server. Thank you!

[connor]

Hi @dgeorgakopoulos,

You can always force a logout of your active Roon session by navigating to the bottom of the accounts page.

Diagnostics indicate that your server might recently have been online, but your Roon Remotes don’t show activity in a few days.

If you’re having issues connecting to the server on the same machine, please double-check that you’ve granted Roon local network permissions in MacOS System Settings → Privacy & Security → Local Network.

Please let us know if we can assist further. Thank you!