Post-update missing zones on Mac Mini M4pro (ref#P8BG28)

Support
1

What best describes your playback issue?

· My DAC, streamer, or speaker doesn't appear as a Zone in Roon

What type of Zone is affected by this problem?

· *Network Zones* are affected.

Is the affected network Zone connected with Ethernet or WiFi?

· Ethernet

Which network audio protocol is the Zone using with Roon?

· RoonReady

Does the device show up at all in Roon Settings -> Audio?

· No, it does not show up there

Does the device play audio from another source when using the same connection?

· The device has no problems with another audio source

Have you checked that Roon is whitelisted in any firewalls?

· I've checked the firewall and the issue remains

Since you are using a network connection to the device, please ensure that your RoonServer is on the same subnet as the device

· My devices are on a single subnet but is not visible to Roon

Do you have a complex network setup?

· Both the device and RoonServer are connecting to a *single router*

Try to disable any additional networking interfaces on your RoonServer machine.

· Disabling network interfaces had no change in behavior

Check to make sure RoonReady mode is selected on the device.

· I've checked this and the issue remains

If the device has multiple output options, do the other options work as expected?

· Only one output type is affected while the other output type works as expected

Is the device using the latest firmware as per the manufacturer?

· Firmware is up-to-date but the issue remains

Do you have an approximate timestamp of when the issue last occurred?

· It occurred just over a week ago with an update and is still true as of this morning.

What are the make and model of the affected audio device(s) and the connection type?

· Yamaha tsr-700 and wife’s MacBook air

Describe the issue

Hello, apologies, new to ROON and not overly tech savvy. I did not understand all the questions I answered in the survey. I have ROON on my new Mac mini M4pro. Everything was working fine. All zones were there. My DAC, my mac, my wife’s computer, my TV and my Yamaha receiver until the latest ROON update now only my DAC and Mac show up. I use an Ethernet connection for all devices except wife’s computer.

Describe your network setup

I am using Telus fiberoptic. Fastest internet I can buy. One router, everything connected by Ethernet cable.

2

Hey @Iain_Angus,

Thanks for writing in and welcome to the Roon community! We’re happy to have you here, but also apologize for the issue that has prompted your recent post.

I see you’re running macOS Sequoia 15.3, which has a few known CoreAudio-related issues that have been affecting Roon users - can you please navigate to macOS System Settings > Privacy & Security > Local Network , and make sure Roon is allowed. If it is already enabled, toggle it off and on again. Then reboot your Mac, and see if the same issue persists.

We’ve heard that the latest Sequoia update - 15.4 has helped many users maintain their missing audio zones, this may be beneficial for you as well if you are willing to take the most recent macOS update.

Let me know! :+1:

3

Hi Benjamin, thank you for the suggestions. It sort of worked. I got back my yamaha receiver and TV but I have lost my DAC which us connected to my mac. Any idea how to get it back? This is my main source for my music listening.

Thanks,
Iain

4

Hello @Iain_Angus,

Is your DAC connected to the Mac via a USB cable where the Roon server is installed? What the model and brand of your DAC?

Have you tried going to Settings → Audio to check if the device appears there? If it does, try disabling and then re-enabling it.

Kind regards,
Vadim