Is Roon Server running?
· Yes, Roon Server is turned on and running.
What do you see on your screen?
· I see something else
When you try to connect, what screen do you see?
· I see the Server but the Connect button is grayed out
Please try to restart your Roon Server by closing the Roon app in the taskbar or rebooting your Roon Server machine.
· No, the issue remains the same
Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.
· No, the issue remains the same
Please select how you've connected your Roon Server to the internet
· Roon Server is connected by *Ethernet*
Have you checked your firewall settings to ensure that Roon is allowed through?
· Roon still won't connect even after checking this aspect
Have you verified that Roon Server is on the same subnet as your Remotes?
· My Remotes and Server are on the same subnet and I still can't connect
Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.
· I've reinstalled the Roon Remote but it did not help
What is the operating system of your Roon Server host machine?
· *Prebuilt Branded Roon Server* (SonicTransporter, Innous, Merging...)
Select any of the following components that are present in your local network setup
· None of the above
Describe the issue
Hey. I own a fairly old (6 years?) Sonore/Small Green Comouters Sonictransporter i7 (and a Signature rendu SE). It runs Roon and before yesterday's upday was working perfectly. However, after I updated Roon, Roon stopped working. It does not see my players (the Rendu and two Squeezeboxes, it does not even see my iphone from which I run the remote app). Nothing else really works either, does not show my local music, while it says I am connected to Tidal, I cannot search music, etc. Sometimes, it asks me to connect to the server and just spins. Other times I am connected but nothing really works.
I have tried the obvious fixes, reboot ST, reboot Roon, reboot players, reconnect players, reboot network, etc.
Help please. If the fix is to just redownload Roon, I assume I download Windows? How do I set it so that Roon opens automatically when boot the ST? That is important as I run it headless.
Thanks for the help.
Describe your network setup
D-Link switch, TP Link wireless router, Century Link internet router. I don't think the issue is the network as everything worked great before the update.
