· I use a single personal router not provided by my ISP
ARC Status
· ARC is *Ready*
Describe the issue
After the update Roon now works again, before I could not login to my home computer. I have only a standard internet connection, nothing fancy, Iwant to go for a lifetime subscription, but only if there is a helpdeks that gives me support with these matters.. is there someone I can speak to, do you have a helpdesk?
Describe your network setup
I have a Mac Pro 3,2 GHz 16-Core Intel with 192 GB 2933 MHz DDR4, should be enough for the server I guess, I just have a wifi router but this mac is also cabled... Last time my server IP did not work? I'm not too technical unfortunately. My 14TB music libary is linked via a external harddisk.
Roon Server information HOSTNAME Mac-Pro-Zender-Thuis MAC ADDRESS 94-F6-D6-F3-8E-9F [moderated: public IP address removed]
Hey @zender, welcome to the community, and thanks for the details.
It sounds like the login issue is resolved, and your main question now is whether there is support available before you commit to a lifetime subscription. Yes, we do have support, and this forum is one of the main places where we help with setup and troubleshooting.
Here is more information surrounding our full scope of support:
Certainly let us know if you have any additional questions! I’d also suggest posting any non-technical issues over in our Roon Software Category on community, where other Roon users can chime in with insight and answers to any of your questions that aren’t surrounding specific, technical ‘something is broken’ questions.
Just checking in on this. We mentioned that support is available before you decide on a lifetime subscription, and that this forum is one of the main places we help with setup and troubleshooting. If you have any non-technical questions, the Roon Software Discussion area is also a good place to post them, while technical issues are best handled here.
Please note, if we don’t hear back from you this thread may close automatically soon. If the thread auto-closes and you need further assistance, please submit a reopen support request via the technical support help form below and specify that the issue should be reopened. Thank you.