Posts about leaving Roon


(Martin Kelly) #22

I think it depends whether they’re below the Martian equator, or not!? :wink:


(Mike O'Neill) #23

picking on the Southern Hemisphere eh …


(Music and Shawarma Lover) #24

The green ones are the ones that use their privilege and economic power to coerce the purple ones into developing different software functionality.:imp::alien:


(Martin Kelly) #25

No, I absolutely love it ‘south of the equator’. I do all of my worthwhile business there! :sunglasses:


(Robert ) #26

Your “white privilege” comments belong elsewhere. This in an audio forum, not a political one.


(Music and Shawarma Lover) #27

I personally don’t think they belong anywhere. I am fine with discussions that veer from only audio, but the idea that any group should be denigrated based on culture, color, age, etc., is simply not appropriate anywhere.

Be careful. I think the owner of the New England Patriots was arrested for such business recently :persevere:


#28

And sadly Roon thinks is acceptable in it’s forums. Well as long as they are consistent with their moderating then that is fine but I am sure if someone stereotyped “non-elite non-whites” it would be shut down very quickly.


(Anders Vinberg) #29

What are you talking about?


(Music and Shawarma Lover) #30

EDIT: I think I misread your post. Yes, I do think that if someone put down a minority that would be widely condemned, and that’s why I was so shocked when the biased post got 3 likes. Bias against any group is inappropriate in my book.

I don’t think Roon supports any prejudice on their forums, but since it wasn’t a specific attack on one person, the mods then left the post alone. And as I said above, I don’t want it removed…I think it stands as a good reminder to all that bashing stereotypes is a mean thing to do. That is, unless the stereotype is audiophile :wink:

Where the elitism comes in here is when someone thinks that having a very expensive stereo renders their opinion about music, or sound, more credible. But I think that’s more of a male testosterone, mine is bigger than yours, type of thing, and not based on any racial or ethnic bias.


(Reader of the Internets) #31

I’d make two observations:

  1. Mature affluent folk of whatever gender or race have usually used their affluence to bend their immediate world to their taste, and are accustomed to having their own way in it. When they stumble into another world, they often act inappropriately at first. This usually gets fixed.

  2. Some of the discussion in this forum (the demographic of which does seem to be largely as @Xekomi characterized them, perhaps somewhat impolitely) is entitled, in the (IMHO) worst way. Who would publicly admit to paying $20,000 for a pair of speakers so that they could “better” hear Fleetwood Mac or Iron Maiden, when Water Wells For Africa tells us that same amount could provide clean water and hygiene for 5,000 people?


(Rudy Taylor) #32

is this facebook? This is a disgusting conversation that does not belong here. Why not just stop it! most of us are here to enjoy meaningful conversations about our audio kits and how we can improve them. why on God’s green earth is anyone continuing this bull#%$^?


(Andrew Cox) split this topic #33

A post was merged into an existing topic: Bye Roon, why i am not renewing my subscription


#34

I read you loud and clear. This is the way I assuage my conscience -

According to Water Wells for Africa, building a well costs $8000 -
https://waterwellsforafrica.org/

Water Wells for Africa passes the test -

I put it on my list.:slightly_smiling_face:


#35

Colour of skin, age or money - what has it to do with enthusiasm and and even more loving music and its reproduction.

I’ll don’t get it …

Regards
Tom


(David Yohn) #36

Bye Felicia.


(Scott Brighton) #37

I’ve been a software executive for 20+ years. This is the world everyone in this business lives in.


(Frank Daman) #38

Mmph… Some strange comments in this thread.

Aaaaaaanyways… Customers complaining about products that don’t deliver what the advertisement promises aren’t acting out of a sense of entitlement. They are acting out of a sense of betrayal for lack of a better word.

Why betrayal instead of disappointment? Because if a vendor keeps boasting and doesn’t live up to the boast, it leaves the customer with a sense of not being taken seriously. Remember: the customer pays! Terms of service may be worded as non commitally as you like, the paying customer has based his/her expectations on the marketing blurb. Besides: the typical “we promise nothing” US-style terms of service may well fly in the US, in Europe they are considered as bad form in the best of cases and they can even be considered as void when the CYA level is unreasonably high. Caveat emptor is not a superseding legal rule in Europe.

It’s a communication thing. I have a love-hate relationship with Roon, as most of the community members know. I am also a Celt and we take our boasts very seriously. Put up or shut up is the adage here. Can’t put up? Then pipe down or get called out on it.

Such is the price of doing business. Many of us here seem to be business owners or managers. So we ALL know that if you promise one thing and deliver another, you get chewed out by the client. That is your own fault. Promise something realistic and deliver on your promise and you will get satisfied customers. Deliver just a bit more than you promised and you will get rave reviews and loyal customers.

So it’s not entitlement, it’s not childishly throwing a tantrum, it’s normal customer behavior.


(Henry) #39

What specifically is not being delivered that the advertisement promises? Is this about satisfaction (which we know and mostly accept can’t be guaranteed) or some claim of functionality not actually delivered?


(Scott G) #40

The OP was unhappy with the accuracy of metadata. OK.
I think the strength of Roon is the metadata and how it can be used, even in it’s imperfect state.
Its just human nature. There is going to be a distribution of how people view this. The question, I think, is how much resource do you put into satisfying the tail of the distribution curve? If the OP wants to express their concern, they have every right to.


(Frank Daman) #41

Let me try to word this in a way that won’t get anyone’s knickers in a twist (probably a futile effort, but what the hey :grinning:):

Roon advertises this:

The solution
Roon looks at your music and finds photos, bios, reviews, lyrics, and concert dates, and makes connections between artists, composers, performers, conductors, and producers.
What you get is a searchable, surfable magazine about your music.

and this:

Roon understands your content
Music lovers have content from many sources, often acquired over years of collecting.Roon identifies >your music, then enhances it with the latest metadata.
And this isn’t just for your local files, it works for content from TIDAL too!

Roon does this to some extent, but to a far lesser extent than the blurb would have you believe. It fails miserably on Belgian music for instance.

This might not be a big issue for most customers, but it is a big issue if you’re a Belgian customer. The same will probably apply to other, lesser known sources of music.

It also applies to classical music. Yes, yes, I know… Classical music is a rat’s nest to catalogue, but no-one can state that classical music is a niche. It’s a large and very diverse body of music that will never go away.

Then you get the time honoured defence (mostly from Roon devotees) that goes something like this: “It isn’t Roon’s fault, they depend on third party sources for the metadata”.

Though this might be true, the customer doesn’t get what is promised so boldly. It’s not the “promised” part that gets customer’s crows, it’s the “boldly” part.

I’ve been in business for over thirty years now and though intellectually I understand that a bit of exaggeration is necessary to generate business, morally - yes, I know this is a big statement - it grates.

I would prefer a little nuance. A caveat for the customer. An honest statement that clearly says: “we source our information from third parties and as such we cannot guarantee your music and the information about your music will be correct or even present.”

Preferably not in a hard to find disclaimer or in terms of service.

It’s a personal hang up… :persevere: