Preventing Roon from replacing local files with Qobuz files in playlists (ref#KI8I9M)

Support
1

Hi! What’s not quite right with Roon?

· Music won’t play or issues with my library

Music won’t play or issues with my library

· Local files won't import or appear

Tell us what's going on

· How do I stop Roon replacing my local files in my playlists with high res Qobuz files ?

Tell us about your home network

· Sky router

I sometimes have issues playing high bit rate, high resolution files over my network, so it is very frustrating when the local files I used to set up playlists are then replaced by High Res Qobuz files that won’t play.

I have seen an old post about this but was not sure if it was ever resolved.

2

Hi @Jerry_Lord,

Thank you for your post and we’re sorry to hear you’re experiencing issues.

We’d be more than happy to take a look a look at the underlying problem to see how we can prevent these interruptions from occurring in the first place.

Can you please share the name of a track that failed to play in Roon (from Qobuz) along with the error message you saw within the app?

In the meantime, try restricting the streaming quality from Qobuz in Settings → Services to CD (16-Bit/44.1KHz).

Let us know if this helps. Thanks!