Primare NP5 MK2 not showing up in endpoint list

Roon Core Machine


Networking Gear & Setup Details


Connected Audio Devices

NP5 MK2->NAD C368 (optical )

Number of Tracks in Library


Description of Issue

I recently bought an NP5 MK2 and the device works fine and is connected to an NAD C368. However after some time when I go to select the endpoint from a list my MK2 isn’t showing up. A reboot and it returns to audio device list. This happens every time I go to use the endpoint. The MK2 is connect via Ethernet. Any ideas what is happening? I bought this device from roon store hoping to solve the roon ready issues I’ve always had with the cursed NAD C368 and now I have another issue. I have more than 10 roon/airplay endpoints and this is the only one that goes offline

1 Like

5 posts were split to a new topic: NP5 MK2 Playback Issues - Not Appearing in Roon

Hey @Daniel_Marotta,

You have my sincerest apologies for the delayed response here, we’ve been dealing with a higher-than-usual volume following our release and we’re working as quickly as we can to get back to everyone.

Following up on this thread, please run through this issue again and take note of the date and time, and share it here.

From there, we’ll enable diagnostics on your account and take a deeper look into what might be happening at the time of the issue.

I’ll be on standby for your reply :pray:

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