Primare NP5 - RAAT access gone

[PixelPopper]

Core Machine
Windows10 pro 64 all updates to current OS applied.

Network Details
Linksys Velop Dual Band, ethernet from router to core.

Audio Devices
Primare NP5 - ethernet connection.

Description Of Issue
After recent Primare firmware update & also app updates, developer (Roon Ready) access to the Primare NP5 is no longer an available option in settings/audio.

iOS/iPadOS/Windows10 all affected.

The Chromecast & Airplay options are still available.
The core machine has been rebooted with no success in restoring access.

[Carl]

To trouble shoot, I suggest rebooting all the equipment (Router, switches, Roon Core, audio devices).

I had a quick look of their published firmware release notes … but did not see anything of significance.

Have you connected contacted Primare?

[PixelPopper]

@Carl

Have you connected Primare?

Assuming that’s “contacted” not yet, only discovered the problem a couple of hours ago. They never respond at weekends but i’ll be chasing them on monday.

[Carl]

Yep, post now corrected.

[Mark_Hyland]

I can confirm this is the case with all NP5 units I sold and installed for my clients. The OTA update from PRIMARE is unavoidable, so what can be done while we wait for Roon certification?

[Milos_Papic]

Hi,

Try to unplug and plug back your NP5 ethernet cable.
Terry from Primare suggested that and it worked for me.

[PixelPopper]

Thanks, that worked

[Mark_Hyland]

Hard to do when most are running on Wifi…

[PixelPopper]

Try disabling Wi-fi & re-enabling, it’s gotta be worth a try.

[ged_hickman1]

“most” or yours
To make it work it might be worth lugging it near a cable and plugging in and out. If it works you can then go back to wireless.

[PixelPopper]

It’s Mark’s clients so probably easier for them to try the Wi-Fi trick rather than “wires.”