Pro-Ject DAC Box S2+ - device not found

Support
1

Core Machine (Operating system/System info/Roon build number)

Innuos Zen Mk3. OS = innuOS version 1.4.5

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

Bright Box 2 router. Zen connected to the router via ethernet cable and TP link

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

Pro-Ject DAC Box S2+ USB input from Zen. Pair of RCA analogue outputs to Creek Destiny 1 integrated amp.

Description Of Issue

In audio settings, the Pro-Ject DAC is listed as connected to core but next to its name and icon a message reads ‘Device not found’. This is in red. Underneath the name of the DAC is the acronym(?) ALSA. If I click the settings cog and then click ‘retry’, it has no effect. Therefore no sound comes from the amp. Sound from the Zen to two Sonos speakers is fine. I am a Qobuz subscriber. The Zen stores 500 CDs.

2

You might try rebooting the Innuos.

If it persists, you might try also asking Innuous support as ALSA is the base Linux OS sound interface.

3

Thanks for the comments, Daniel. I have rebooted as you suggested - no effect. Now I have contacted Innuos to see if they have any solutions.

Andy

5

Hello @Andy_Parris, please keep us updated on what you hear from Innuos!

6

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