Problem adding Gillian Welch (Lost Songs vol 3) from Tidal to my Roon Library

[hmack]

Core Machine (Operating system/System info/Roon build number)

Intel NUC i8/Roon Version 1.7 (build 667)

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

Sky Q Hub router
Cisco 2960 switch
Connection by ethernet
Tidal

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

Linn Klimax DS/1 (system 1) or Sonore microRendu/Mytek Brooklyn DAC+ (System 2)

Description Of Issue
When I attempt to add the Gillian Welch album “Lost Tapes - vol 3” to my Roon Library from Tidal I get the message “Album is taking longer than normal to add - will try in the background”, but the album is not added.

See screen-shot.

I was able to add a different album: Tom Petty - “Wildflowers and all the rest” today so the problem may be specific to the Gillian Welch album.

[mikeb]

Seems like a Tidal problem. You could always check it out on bandcamp: https://gillianwelch.bandcamp.com Great album BTW.

[hmack]

Thanks - it is a great album.

The MQA version on Tidal sounds fantastic and plays perfectly well - it just won’t load into my Roon Library.

What makes you think it’s a Tidal problem given that the album plays perfectly on Roon via Tidal? Roon will just not me add it to my library.

[hmack]

Don’t know what the glitch was, but I’ve just returned after a couple of hours or so and Roon has eventually added the album to my library.

You can close this thread.

Thanks.

[noris]

Thanks for letting us know the issue is resolved @hmack, if you encounter further difficulties please just let us know.