Problem in reinstalling Roon Sever on Qnap HS-453

Hi Chris,

The roon sever was installed and run smoothly in the Qnap HS453 machine. However after I uninstalled it from a drive (HDD) and tried to reinstall it on another drive (SSD), the installation couldn’t complete after trying for 10+ times. It always stops at 50% and then nothing happens anymore. Sometimes it stops with a error message saying “could not download installation archive from Roon Labs website…” I checked the internet connection and there was nothing wrong as I could download and install other Apps.
Below are the screen captures:

I locate in Hong Kong ad my NAS is a China version.

Many thanks

1 Like

Hi Paul,
My guess is, that this happens due to a slow connection to the Roonlabs website. I have seen this a few times already.
When Roon Server on QNAP is installed, it will download the Linux Roon Server binary files from the roonlabs website.
You can check your speed by downloading the Roon Server application for Linux from the Download Page with your computer (with the same internet connection, of course).

Thanks Chris for your swift reply. I will check the speed by the way you suggested.

The frustration is I had tried the re-installation for many times the last two days already. I also tried installing it manually with the file [RoonServer_2019-06-09_x86_64.qpkg] downloaded from your website but it also doesn’t work (top at 45%).


It just took less than 10 Sec to download the roon birdge file. So I think it is not the problem of internet connection.

Can the Linux Roon Sever binary files be downloaded and installed manually?

Whoops, I pasted the wrong link in my previous post.
Can you check again, if the same applies to the Roon Server download?
(I adjusted the Link in my previous post and it should now be identical to the qnap installer.)

Hi Chris,

Yes…the download stops at 10.8MB, 4 days left to download…:frowning:

What is the solution to that?


Hi Chris,

I managed to download the [Roon Server application for Linux from the Download Page] now, which took less round 30 seconds. Then I tried installing Roon Sever from the QNAP AppCenter again but it is still stuck at 50%…

I also tried to manually extract the files in the download zip file but the process is halt at 96%. Would the stuck happen in the file extracting process.


Hi Paul,
I’ll send you a PM in a minute…

hi chris
the same problem happened to me
i just bought a new HS-453dx yesterday and it’s a chinese version
the installation stops at 45% every time
i have tried for over 10 times and it won’t work still
could you kindly help me?

Hi Paul
have you ever found out how to fix this?

You have a PM as well. :wink:

hi chris
the same problem happened to me
i have a HS-453dx and it’s a chinese version
the installation stops at 50%
could you kindly help me?


Can you let me know if Roon works for you? I’ve got a HS-453DX 8G as well.

Untill now without succes and I’m currently in contact with QNAP support to see if it is the NAS which is causing problems.

Thank you.


HI Dimitri

Yes, have two samsung 860 EVO 500G M.2 2280 and 8G, Roon works very well, but it is hard to reinstall it in my case.

Thanks for your reply.

The install works fine for me, but Roon is unusable after a restart of the NAS.

I’ve got two WD SSD’s installed.

Working on a solution.

Hi @get_sunday,
Please check your private messages.
The issue here seems, that the download of the Roon Server binary file during installation is really slow. I have send you a link to a qpkg installation, which can perform an offline install, but you still need to download the RoonServer binaries file manually in the public folder of you qnap.
(Further Instructions are also in the PM).

many thanks!

hi chris
the same problem happened to me on hs453dx
the installation stops at 45% every time
could you kindly help me?
Thank you

the same problem for my qnap nas,2samsung 860evo 500G,2WD 12T HDD
do you fixed this?

please check your private messages.
I will send a new qpkg to the QNAP App Center, but I am currently trying to add another feature before doing so.