Problem Playing Audio

Support
1

Roon Core Machine

Networking Gear & Setup Details

Connected Audio Devices

Number of Tracks in Library

Description of Issue

When trying to play audio, Roon goes off and on with playback. I have closed the app and reopened with the same result.

2

Hey @Don_Gilbert, to receive appropriate help, it would be really helpful if you could complete the template provided below.

You can copy and paste it in your reply.

Please be sure to include details of your core, network, storage location of your media files, and any messages displayed by Roon.

Including these details in your first post helps resolve your issues faster.

Thank you.

Roon Core Machine

Include your operating system and machine info (Model, CPU, RAM).

Networking Gear & Setup Details

Your networking gear (model of routers/switches/etc), connection types (Wifi/Ethernet), and any firewalls, antivirus, or VPN software.

Connected Audio Devices

Specify what devices you’re using and their connection types, like USB/HDMI/Chromecast, etc.

Number of Tracks in Library

Tell us how large your music library is, eg. “30,000 tracks”.

Description of Issue

Tell us about the problem you’re having in as much detail as possible. Screenshots are always appreciated!

3

Roon Core Machine

Core: Surface Pro 4 i5, Intel (R) Core TM i5-6300U CPU @ 2.40 GHz, 8 GB RAM
Remotes: iPhone, iPad

Networking Gear & Setup Details

Netgear Router: WNR 1000
Connection Types: WiFi/Ethernet
Antivirus: Malaware Bits

Connected Audio Devices

BlueSound Node audio streamer
Chord Mojo 2 DAC

Number of Tracks in Library

25,000 tracks

Description of Issue

It will start to play a song from a Roon-selected playlist … but there is no sound, then in a minute the audio comes in and out.

5

Roon Core Machine

Core: Surface Pro 4 i5, Intel (R) Core TM i5-6300U CPU @ 2.40 GHz, 8 GB RAM
Remotes: iPhone, iPad

Networking Gear & Setup Details

Netgear Router: WNR 1000
Connection Types: WiFi/Ethernet
Antivirus: Malaware Bits

Connected Audio Devices

BlueSound Node audio streamer
Chord Mojo 2 DAC

Number of Tracks in Library

25,000 tracks

Description of Issue

It will start to play a song from a Roon-selected playlist … but there is no sound, then in a minute the audio comes in and out.

6

Hi @Don_Gilbert ,

Thanks for reaching out. Can you please confirm if this issue happens both on the Node and the Chord Mojo, or just is it on one of the audio zones? If you try to play to your Surface Pro System Output zone, does that work as expected?

8

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