Problem playing specific Qobuz content

I can confirm I see the exact issue that @fgm is having. I can play anything/everything, but if I go to Wallflower (and some of her other albums) I can replicate this exact behaviour. Roon seems to go into panic mode, I cannot play anything at that point, cannot get back to Overview or Qobuz, just the Roon symbol on the screen. The only thing that will work is Roon Radio. Shutdown and restart of core resolves the issue, as long as I don’t go and play Diana Krall I am fine…weird…

:sweat_smile:

…puh, I’m not alone :slight_smile:

That’s really weird.

So, where are you situated? I’m in the Netherlands, and I can play the Wallflower (48 kHz/24bits) album from Qobuz with no problems.

PS I only have a Qobuz subscription - I don’t use Tidal.

Also in NL :+1:

Going to refine how I see this problem here, as I just tried again. I can start playback of Wallflower, it plays - as soon as I fast forward to next song, Roon is fubar…Can anyone who seems to be able to play Wallflower without issue try that sequence to see what happens. ?

Here’s the start of the stack trace after I pressed ‘skip to next song’ on this album, goes on forever with timeouts but this is the start of it:

7/15 17:49:06 Trace: [KEF LSX] [zoneplayer/kef] endstream, zp state: Playing
07/15 17:49:06 Debug: [smc] [zoneplayer:2] Created domain
07/15 17:49:06 Debug: [smc] [zoneplayer:2] Removing ordinal 16
07/15 17:49:06 Trace: [KEF LSX] [zoneplayer/kef] State transition Playing => Disconnected
07/15 17:49:06 Debug: [smc] [zoneplayer:2] Destroyed domain
07/15 17:49:06 Trace: [zone KEF LSX] Selecting Source state=Stopped
07/15 17:49:06 Trace: [KEF LSX] [zoneplayer/kef] endstream, zp state: Disconnected
07/15 17:49:06 Info: [audio/env] [zoneplayer] All streams were disposed
07/15 17:49:06 Trace: [KEF LSX] [Lossless, 24/48 QOBUZ FLAC => 24/48] [100% buf] [STOPPED @ 0:00/4:17] Superstar - Diana Krall / Gavin Greenaway
07/15 17:49:06 Debug: [easyhttp] [4172] GET to http://192.168.2.12/goform/lsx_api?action=setmode&value=1 returned after 58 ms, status code: 200
07/15 17:49:06 Trace: [KEF LSX] [Lossless, 24/48 QOBUZ FLAC => 24/48] [100% buf] [LOADING @ 0:00] Superstar - Diana Krall / Gavin Greenaway
07/15 17:49:06 Trace: [musicpowerstate] music is playing, preventing idle sleep
07/15 17:49:06 Debug: [easyhttp] [4174] GET to https://metadata.roonlabs.net/1/tracks/202:0:21769773/lyrics returned after 104 ms, status code: 200
07/15 17:49:07 Trace: [KEF LSX] [zoneplayer/kef] got http request while zoneplayer was in non-playing state, closing connnection
07/15 17:49:07 Trace: [KEF LSX] [zoneplayer/kef] transaction canceled, isplaying: False, did stream end: False, tx path: /c4bef3aaaf654bfcb4ec759f5f990bff/Roona120ce83429a479bab180a25eb270e50.flac, stream path: /c4bef3aaaf654bfcb4ec759f5f990bff/Roona120ce83429a479bab180a25eb270e50.flac, method: Get
07/15 17:49:07 Trace: [client/kef] stop async start
07/15 17:49:07 Trace: [client/kef] timers stopped
07/15 17:49:07 Trace: [client/kef] stop request, device: uuid:5f9ec1b3-ed59-1900-4530-841715021608
07/15 17:49:07 Trace: [client/kef] stop response
07/15 17:49:07 Trace: [client/kef] av_status
07/15 17:49:07 Trace: [KEF LSX] [zoneplayer/kef] state from device: STOPPED
07/15 17:49:07 Trace: [KEF LSX] [zoneplayer/kef] zoneplayer state: Disconnected
07/15 17:49:07 Trace: [client/kef] av_status
07/15 17:49:07 Trace: [KEF LSX] [zoneplayer/kef] state from device: STOPPED
07/15 17:49:07 Trace: [KEF LSX] [zoneplayer/kef] zoneplayer state: Disconnected
07/15 17:49:07 Trace: [client/kef] av_status
07/15 17:49:07 Trace: [KEF LSX] [zoneplayer/kef] state from device: STOPPED
07/15 17:49:07 Trace: [KEF LSX] [zoneplayer/kef] zoneplayer state: Disconnected
07/15 17:49:09 Info: [stats] 5333mb Virtual, 768mb Physical, 338mb Managed, 74 Threads, FDs
07/15 17:49:15 Trace: [zone KEF LSX] PlayPause
07/15 17:49:15 Trace: [zone KEF LSX] Pause
07/15 17:49:15 Trace: [KEF LSX] [Lossless, 24/48 QOBUZ FLAC => 24/48] [100% buf] [LOADING @ 0:00] Superstar - Diana Krall / Gavin Greenaway
07/15 17:49:15 Info: [zone KEF LSX] OnPlayFeedback Paused
07/15 17:49:15 Trace: [KEF LSX] [Lossless, 24/48 QOBUZ FLAC => 24/48] [100% buf] [PAUSED @ 0:00] Superstar - Diana Krall / Gavin Greenaway
07/15 17:49:19 Debug: [easyhttp] [4181] POST to https://discover.roonlabs.net/1/profiles/b64f4195-7a97-42ac-af93-a2f3c3eb5d22/albums/newv2?count=400&c=qobuz-nl
07/15 17:49:19 Debug: [history] loading recent history for b64f4195-7a97-42ac-af93-a2f3c3eb5d22
07/15 17:49:19 Trace: [history] recent history loaded in 292ms
07/15 17:49:19 Trace: updated recents in 316ms
07/15 17:49:19 Trace: updated recents in 1ms
07/15 17:49:19 Trace: [dbperf] flush 0 bytes, 0 ops in 10 ms (cumulative 7760801 bytes, 3894 ops in 2829 ms)
07/15 17:49:19 Debug: [easyhttp] [4178] GET to https://qobuz.roonlabs.net/1/featured/albums?offset=0&count=30&userAuthToken=4WTQg7e74xIiz5pUC7elK-2SdbLhM0BNlk3gdO_OIY__dsJTtQ1qzP_p3iWEO5woP8TK2kjDgWvZH-pZSemrGA&featuredAlbumsType=NewReleasesFull&filterGenreIds=&c=qobuz-nl returned after 529 ms, status code: 200
07/15 17:49:19 Debug: [easyhttp] [4179] GET to https://qobuz.roonlabs.net/1/featured/albums?offset=0&count=30&userAuthToken=4WTQg7e74xIiz5pUC7elK-2SdbLhM0BNlk3gdO_OIY__dsJTtQ1qzP_p3iWEO5woP8TK2kjDgWvZH-pZSemrGA&featuredAlbumsType=MostStreamed&filterGenreIds=&c=qobuz-nl returned after 528 ms, status code: 200
07/15 17:49:20 Trace: [zone] no playback for 5s, suspending to release audio device
07/15 17:49:20 Trace: [zone KEF LSX] Suspend
07/15 17:49:20 Trace: [zone KEF LSX] Stop
07/15 17:49:20 Trace: [KEF LSX] [zoneplayer/kef] endstreamhard, zp state: Disconnected
07/15 17:49:20 Trace: [KEF LSX] [Lossless, 24/48 QOBUZ FLAC => 24/48] [100% buf] [STOPPED @ 0:00] Superstar - Diana Krall / Gavin Greenaway
07/15 17:49:20 Debug: [easyhttp] [4181] POST to https://discover.roonlabs.net/1/profiles/b64f4195-7a97-42ac-af93-a2f3c3eb5d22/albums/newv2?count=400&c=qobuz-nl returned after 1388 ms, status code: 200
07/15 17:49:24 Info: [stats] 5335mb Virtual, 783mb Physical, 367mb Managed, 68 Threads, FDs
07/15 17:49:32 Info: [brokerserver] Client disconnected: 192.168.2.2:51857
07/15 17:49:36 Critical: [easyhttp] [4109] Get https://www.qobuz.com/api.json/0.2/album/get?album_id=0060254702071&limit=0&offset=0&request_sig=c8ca8b622c1cc23a5ccba407ffb83b48&request_ts=1594828076 web exception without response: : System.Net.WebException: The operation has timed out.
at System.Net.HttpWebRequest+d__2441[T].MoveNext () [0x000ba] in <81ba78c8dc794b7f9f7b530c53db0f84>:0 --- End of stack trace from previous location where exception was thrown --- at System.Net.HttpWebRequest.EndGetResponse (System.IAsyncResult asyncResult) [0x0001d] in <81ba78c8dc794b7f9f7b530c53db0f84>:0 at System.Threading.Tasks.TaskFactory1[TResult].FromAsyncCoreLogic (System.IAsyncResult iar, System.Func2[T,TResult] endFunction, System.Action1[T] endAction, System.Threading.Tasks.Task1[TResult] promise, System.Boolean requiresSynchronization) [0x0000f] in <71f4e3d7d65e42b0a699d02e59766d3c>:0 --- End of stack trace from previous location where exception was thrown --- at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (System.Threading.Tasks.Task task) [0x0003e] in <71f4e3d7d65e42b0a699d02e59766d3c>:0 at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (System.Threading.Tasks.Task task) [0x00028] in <71f4e3d7d65e42b0a699d02e59766d3c>:0 at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd (System.Threading.Tasks.Task task) [0x00008] in <71f4e3d7d65e42b0a699d02e59766d3c>:0 at System.Runtime.CompilerServices.TaskAwaiter1[TResult].GetResult () [0x00000] in <71f4e3d7d65e42b0a699d02e59766d3c>:0
at Sooloos.EasyHttp+d__2.MoveNext () [0x00757] in :0
07/15 17:49:36 Warn: [qobuz] [http] error result from http request: System.Net.WebException: The operation has timed out.
at System.Net.HttpWebRequest+d__2441[T].MoveNext () [0x000ba] in <81ba78c8dc794b7f9f7b530c53db0f84>:0 --- End of stack trace from previous location where exception was thrown --- at System.Net.HttpWebRequest.EndGetResponse (System.IAsyncResult asyncResult) [0x0001d] in <81ba78c8dc794b7f9f7b530c53db0f84>:0 at System.Threading.Tasks.TaskFactory1[TResult].FromAsyncCoreLogic (System.IAsyncResult iar, System.Func2[T,TResult] endFunction, System.Action1[T] endAction, System.Threading.Tasks.Task1[TResult] promise, System.Boolean requiresSynchronization) [0x0000f] in <71f4e3d7d65e42b0a699d02e59766d3c>:0 --- End of stack trace from previous location where exception was thrown --- at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (System.Threading.Tasks.Task task) [0x0003e] in <71f4e3d7d65e42b0a699d02e59766d3c>:0 at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (System.Threading.Tasks.Task task) [0x00028] in <71f4e3d7d65e42b0a699d02e59766d3c>:0 at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd (System.Threading.Tasks.Task task) [0x00008] in <71f4e3d7d65e42b0a699d02e59766d3c>:0 at System.Runtime.CompilerServices.TaskAwaiter1[TResult].GetResult () [0x00000] in <71f4e3d7d65e42b0a699d02e59766d3c>:0
at Sooloos.EasyHttp+d__2.MoveNext () [0x00757] in :0
07/15 17:49:36 Warn: [metadata/albumdetails] failed to get auxfiles: Result[Status=NetworkError, ErrorText=got http status code: 999]
07/15 17:49:39 Info: [stats] 5332mb Virtual, 784mb Physical, 367mb Managed, 66 Threads, FDs
07/15 17:49:54 Info: [stats] 5333mb Virtual, 784mb Physical, 368mb Managed, 66 Threads, FDs
07/15 17:49:56 Critical: [easyhttp] [4153] Get https://www.qobuz.com/api.json/0.2/album/get?album_id=0060254702071&limit=0&offset=0&request_sig=9682b3f6d8b47e39fabd550170d7fa2b&request_ts=1594828096 web exception without response: : System.Net.WebException: The operation has timed out.
at System.Net.HttpWebRequest+d__2441[T].MoveNext () [0x000ba] in <81ba78c8dc794b7f9f7b530c53db0f84>:0 --- End of stack trace from previous location where exception was thrown --- at System.Net.HttpWebRequest.EndGetResponse (System.IAsyncResult asyncResult) [0x0001d] in <81ba78c8dc794b7f9f7b530c53db0f84>:0 at System.Threading.Tasks.TaskFactory1[TResult].FromAsyncCoreLogic (System.IAsyncResult iar, System.Func2[T,TResult] endFunction, System.Action1[T] endAction, System.Threading.Tasks.Task1[TResult] promise, System.Boolean requiresSynchronization) [0x0000f] in <71f4e3d7d65e42b0a699d02e59766d3c>:0 --- End of stack trace from previous location where exception was thrown --- at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (System.Threading.Tasks.Task task) [0x0003e] in <71f4e3d7d65e42b0a699d02e59766d3c>:0 at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (System.Threading.Tasks.Task task) [0x00028] in <71f4e3d7d65e42b0a699d02e59766d3c>:0 at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd (System.Threading.Tasks.Task task) [0x00008] in <71f4e3d7d65e42b0a699d02e59766d3c>:0 at System.Runtime.CompilerServices.TaskAwaiter1[TResult].GetResult () [0x00000] in <71f4e3d7d65e42b0a699d02e59766d3c>:0
at Sooloos.EasyHttp+d__2.MoveNext () [0x00757] in :0
07/15 17:49:56 Warn: [qobuz] [http] error result from http request: System.Net.WebException: The operation has timed out.
at System.Net.HttpWebRequest+d__2441[T].MoveNext () [0x000ba] in <81ba78c8dc794b7f9f7b530c53db0f84>:0 --- End of stack trace from previous location where exception was thrown --- at System.Net.HttpWebRequest.EndGetResponse (System.IAsyncResult asyncResult) [0x0001d] in <81ba78c8dc794b7f9f7b530c53db0f84>:0 at System.Threading.Tasks.TaskFactory1[TResult].FromAsyncCoreLogic (System.IAsyncResult iar, System.Func2[T,TResult] endFunction, System.Action1[T] endAction, System.Threading.Tasks.Task1[TResult] promise, System.Boolean requiresSynchronization) [0x0000f] in <71f4e3d7d65e42b0a699d02e59766d3c>:0 --- End of stack trace from previous location where exception was thrown --- at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (System.Threading.Tasks.Task task) [0x0003e] in <71f4e3d7d65e42b0a699d02e59766d3c>:0 at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (System.Threading.Tasks.Task task) [0x00028] in <71f4e3d7d65e42b0a699d02e59766d3c>:0 at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd (System.Threading.Tasks.Task task) [0x00008] in <71f4e3d7d65e42b0a699d02e59766d3c>:0 at System.Runtime.CompilerServices.TaskAwaiter1[TResult].GetResult () [0x00000] in <71f4e3d7d65e42b0a699d02e59766d3c>:0
at Sooloos.EasyHttp+d__2.MoveNext () [0x00757] in :0
07/15 17:49:56 Warn: [metadata/albumdetails] failed to get auxfiles: Result[Status=NetworkError, ErrorText=got http status code: 999]
07/15 17:49:57 Critical: [easyhttp] [4156] Post https://www.qobuz.com/api.json/0.2/track/reportStreamingStart? web exception without response: : System.Net.WebException: The operation has timed out.
at System.Net.HttpWebRequest+d__2441[T].MoveNext () [0x000ba] in <81ba78c8dc794b7f9f7b530c53db0f84>:0 --- End of stack trace from previous location where exception was thrown --- at System.Net.HttpWebRequest.EndGetRequestStream (System.IAsyncResult asyncResult) [0x0001d] in <81ba78c8dc794b7f9f7b530c53db0f84>:0 at System.Threading.Tasks.TaskFactory1[TResult].FromAsyncCoreLogic (System.IAsyncResult iar, System.Func2[T,TResult] endFunction, System.Action1[T] endAction, System.Threading.Tasks.Task1[TResult] promise, System.Boolean requiresSynchronization) [0x0000f] in <71f4e3d7d65e42b0a699d02e59766d3c>:0 --- End of stack trace from previous location where exception was thrown --- at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (System.Threading.Tasks.Task task) [0x0003e] in <71f4e3d7d65e42b0a699d02e59766d3c>:0 at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (System.Threading.Tasks.Task task) [0x00028] in <71f4e3d7d65e42b0a699d02e59766d3c>:0 at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd (System.Threading.Tasks.Task task) [0x00008] in <71f4e3d7d65e42b0a699d02e59766d3c>:0 at System.Runtime.CompilerServices.TaskAwaiter1[TResult].GetResult () [0x00000] in <71f4e3d7d65e42b0a699d02e59766d3c>:0
at Sooloos.EasyHttp+d__2.MoveNext () [0x005ee] in :0
07/15 17:49:57 Warn: [qobuz] [http] error result from http request: System.Net.WebException: The operation has timed out.
at System.Net.HttpWebRequest+d__244`1[T].MoveNext () [0x000ba] in <81ba78c8dc794b7f9f7b530c53db0f84>:0
— End of stack trace from previous location where exception was thrown —

Hello @Sean_Bovaird, and thanks for your report! I’d like to get reproduction steps and a diagnostic report to our QA team so we can take a closer look at the issue. Could you please:

  1. List any steps that you’re taking to get Roon in this state
  2. Could you please confirm that after rebooting anything but this track plays fine?
  3. Could you please attempt to play the track one more time, and reply here with a timestamp when you do?

This should be sufficient information to pass to the QA team, thanks again!

@nuwriy, no problem - glad to help.

Timestamps - 19:21 CET (Amsterdam) using iPad as remote and 19:31 CET (Amsterdam) using MacBook Pro as remote.

I’ve been non-stop playing on Roon all day - no issues. I’ve repeated it twice in 10 minutes with same result - here’s the steps.

Searched for ‘Diana Krall’
Selected Wallflower (Deluxe Edition)
Selected Play
1st song starts and plays
Press fast forward to 2nd song
Roon locks up, blue bar at bottom going left and right

From that point I can no longer do much. Going to Overview hangs with Roon symbol. Going to Qobuz brings up albums, but none will play (same as above, blue bar going left and right). Also cannot play music from my local collection (same result as above). Only thing that will play is Roon Radio.

If I leave it spinning trying to play this song, I will eventually get the message that ‘This track is not available on Qobuz’ - then it repeats the procedure on the next song. If I leave and try to play something else on Qobuz, I get the same result, but then I got a dialogue ‘Error Loading Page…’

Reboot of Core resolves all issues (until I dare go near Diana again…) :slight_smile:

Hope that helps, let me know if you need anything else !

Hello @Sean_Bovaird, thanks for the timestamps! I’ve enabled diagnostics for your devices, next time those two devices and the core are active, you report will be uploaded to our servers.

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