Problem sign in to TIDAL

Haytham_Al-Bader · January 9, 2019, 11:34am

Dear Sir
I have problem sign in to TIDAL .
I use Nucleus as my core and I control my Nucleus with my MacBook Pro
when i try sign in to TIDAL I get this message : ( Network error check your connection ) I know my internet connection is ok and good because I can play Linn Jazz radio from Nucleus and it is working very good so IAM sure there is no problem with my internet connection.
I also tray to sign in to TIDAL using Nucleus and controlling my Nucleus with my new iPad Pro 11inch still with no luck I get the same message : ( network error check your connection ) please help me to fix this problem ASAP. @Support
Thank you

Nepherte · January 9, 2019, 12:49pm

Try restarting the nucleus

ged_hickman1 · January 9, 2019, 12:50pm

Try the steps below.

Delete your TIDAL cache using the following steps:

Quit Roon (or RoonServer)
Find and open your Roon or RoonServer folder
Locate and delete only the cache folder ( Roon/Cache )
Restart Roon

If you have not done so already, try rebooting not only your Roon core but any relevant networking hardware as well.

noris · January 9, 2019, 4:50pm

Hello @Haytham_Al-Bader,

Thank you for providing that information. I would try @ged_hickman1’s suggestion but we have also seen users have a better TIDAL experience in the past if they change their router’s DNS servers from the ISP provided ones to Google DNS or Cloudflare DNS. Can you please give this a try and let me know if it helps?

Thanks,
Noris