Problem to connect Roon ARC

Hello,

Yesterday, I was able to connect but today not.

Here is the message.
{
“connectivity”: {“status”:“NetworkError”,“status_code”:504,“error”:“error: Error: ETIMEDOUT, response code: undefined, body: undefined connected? undefined”},
“external_ip”: {“actual_external_ip”:“109.88.22.195”,“router_external_ip”:null},
“natpmp_autoconfig”: {“status”:“NotFound”},
“upnp_autoconfig”: {“server_ip”:“192.168.0.1”,“found_upnp”:true,“error”:“doaction request return statuscode: UnknownError”}
}

Secondly, my mobile app - Play store Google- stop directly after connecting.

Could you help me?

Best regards.

Laurent

@laurent_Desseille, I have moved your post to the #support category. While waiting for support, please complete the following template, and provide details of your ISP, modem / router make and model, and any other network equipment connected. Thanks.

Roon Core Machine

<!-- Include your operating system and machine info (Model, CPU, RAM) -‐>
<!-- Write below this line -‐>

Networking Gear & Setup Details

<!-- Your network gear (model of routers/switches) and if on WiFi/Ethernet, are you using YPN -‐>
<!-- Write below this line -‐>

Connected Audio Devices

<!-- Specify what devices you’re using and their connection types, like USB/HDMI/Chromecast, etc.) -‐>
<!-- Write below this line -‐>

Number of Tracks in Library

<!-- Tell us how large your music library is, eg. “30,000 tracks” -‐>
<!-- Write below this line -‐>

Description of Issue

<!-- Tell us about the problem you’re having in as much detail as possible. Screenshots are always appreciated! -‐>
<!-- Write below this line -‐>

A post was split to a new topic: ARC Setup Failed