Nucleus +
Eero…wired
tried to edit name of “album artist” in “Album editor”
when i type in the name i actually want the save option is greyed out
desired name has a “&” in it and a “/” if that makes any difference
thank you
Hello @thomas_clark1
First let me apologize for the delay in responding. We’ve been experiencing an uptick in support requests recently and we’re working hard to catch up.
If you’re still experiencing this issue, would you share some screenshots of what you’re trying to do, including the greyed out save button? It will help us visualize the issue more accurately.
Keep me updated!
Thx for reaching out
I’ve kind of moved on and to recreate isn’t time I want spend
Will try again if I run into it again
Before saying this I want to say how much I live the product and support when I can get it.
That being said waiting 23 days for support when I’ve paid $2600 for a nucleus seems a weak point in Roons offerings
Thx again
I absolutely understand, @thomas_clark1. We are working hard on improving the entire support experience, including our response time. I’m glad you’re enjoying the product, and I hope the next time you have a question or concern, you’ll be genuinely impressed with the change.
thank you
predicate all the work you do