Is the affected network Zone connected with Ethernet or WiFi?
· Ethernet
Does the issue affect all file formats?
· The issue *only affects one file *format.
Which format is giving you trouble?
· DSD
Is your device connected directly to the Roon Server via cable or over the network, or is it chained through another device (such as a streamer, Roon Bridge, or Roon Remote)?
· It is connected through a different device (e.g Rasberry Pi)
Does the device play audio from another source when using the same connection?
· The device has no problems with another audio source
Have you checked that Roon is whitelisted in any firewalls?
· I've checked the firewall and the issue remains
If the device has multiple output options, do the other options work as expected?
· Only one output type is affected while the other output type works as expected
Is the device using the latest firmware as per the manufacturer?
· Firmware is up-to-date but the issue remains
What are the make and model of the affected audio device(s) and the connection type?
· Melco
Describe the issue
Tengo problemas para reproducir dsd se corta la reproducción
Hola @abomichg,
Gracias por escribirnos para preguntarnos sobre este problema. Creo que el siguiente paso es habilitar algunos diagnósticos en tu cuenta para que nuestro personal técnico pueda obtener más información sobre lo que está sucediendo aquí.
Sin embargo, antes de habilitar esta función, me gustaría pedirte ayuda para asegurarnos de que recopilemos la información correcta.
Primero, ¿puedes reproducir el problema una vez más y anotar la hora en la que se produce el error? Luego, responde aquí con esa hora y me aseguraré de revisar los diagnósticos relacionados con esa marca de tiempo.
Hi @abomichg,
Thank you for writing in to ask us about this issue. I think the next step here is to enable some diagnostics on your account so our technical staff can get some more insight into what’s going on here.
However, before I enable this feature, I’d like to ask for your help ensuring we gather the right information.
First, can you please reproduce the issue once more and note the time at which the error occurs. Then respond here with that time, and I’ll make sure we review the diagnostics related to that timestamp.