Problems after upgrading a Sonic Transporter to 2.8

Audio Gear Talk Small Green Computer
1

Note that this is a cross-post - I posted almost the same thing to the SonicOrbiter forum, but I think that this one gets more eyes.

My system is as follows: Transporter5 connected to router. External ssd drive with data on it connected to the Transporter. In another room is audio equipment: UltraRendu connected via USB to DAC etc.

I followed the instructions and upgraded the Transporter to 2.8 from 2.7.

I use Roon exclusively to play music including my library, Tidal items saved to my library, and internet radio. After the upgrade I can play radio items and Tidal items listed by roon as among my albums. However, all albums with flac files actually in my system now do not play - I get the error message “Playback was interrupted because a track failed to load etc.”

From my desktop computer I can find the transporter on my network, and I can browse the file system, including /storage/usbdrive/flac_pdb where I have music files. The files are there.

Note that a long time ago I had an issue with Roon showing duplicates of my albums. The Roon “settings” for storage folders showed “Music Folder” and also sonictransport/SamsungT5/flac_pdb which is the external ssd drive with my files. By disabling within Roon the Samsung T5 folder I got rid of the duplicates. I tried mounting the Samsung drive, and re-enabling the ssd drive.

I have tried restarting everything, clearing the Roon cache, forcing a Roon rescan multiple times without any effect. Note that I have not power cycled the Transporter - the restarts have been software driven.

Help!

2

The best way to get support on Small Green Computer hardware is to go to smallgreencomputer.com and click on contact us. There you can open a support ticket and we will help you.

3

Fixed. The essential thing was to disable the Music folder, so that there was only one folder active - the one to my files: sonictransporter .> storage > usbdrive > flac_pdb

4

Andrew at Sonic Transporter is a great support. :grinning_face_with_smiling_eyes:

2 Likes
6

The ROON community should know just how responsive, helpful and considerate is Andrew Gillis. Through my own doing, I botched the setup of my sonicTransporter. Mr. Gillis to the rescue. Personally! I cannot thank him enough. SGC products are solid performers and highly recommended. Superior service, too.

5 Likes