Problems connecting Roon-Tidal

[Rune_Johansen]

Core Machine (Operating system/System info/Roon build number)
Lenovo Thinkpad, windows 10

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)
Google WIFI

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)
B&W Formation Duo through WIFI

Description Of Issue
Hi. I hope there are someone who can help me out there. I’m frustrated…

The last months I have had problems playing Tidal via Roon. It stops, jumps over tracks and gives feedback like “Cannot connect with Tidal, maybe it’s something wrong wtih your network” and “Cannot load plalylists”.

I have tried two different PCs as Core but the same issues are still there.

Is there any easy way out of this. HELP!

Best regards Rune Johansen

[nuwriy]

Hello @Rune_Johansen,

Let’s first try connecting to Ethernet and playing TIDAL. One of our first steps should be to eliminate anything that could cause similar issues. If you’re still experiencing a connection issue, try some local content. Let me know how this test goes and we’ll go from there!