Problems importing files/ songs from a QNAP folder

[Eidan]

Roon Core Machine

NAS Model name QNAP TVS-EC880
CPU Intel(R) Xeon(R) CPU E3-1246 v3 , up to 3500 MHz (4 cores, 8 threads)
Total memory 32 GB (30 GB usable)
Firmware version 5.0.0.1891 Build 20211221

Networking Gear & Setup Details

Connect via wired CAT6 to a Cisco SG-250 switch.

Connected Audio Devices

Marantz AV8805A
KEF LS50 Wireless II
Windows 11 PC

Number of Tracks in Library

60

Description of Issue

I am trying to move all my CD collection to QNAP. I am using dBpoweramp to convert the CDs to FLAC (Uncompressed) and DSD512. I am saving all files to a folder inside a QNAP which is accessibly to the network. I can see the file just fine. But from some reason when I add the folder to my Roon storage, nothing comes up for more than 48 hours. I tried removing and re-adding the master folder containing on the CD folders, but with no luck. I have always had issues adding folders and songs to Roon. This is super frustrating to say the least.

Here are some screen shots.

[Eidan]

I think I figured it out. Not sure why, but when I click on add folder, and use the pre-configured QNAP drive which has a hard drive icon, it never works. When I click on Add network share and manually type the IP address of the QNAP it does work! Not sure why, any ideas?

[Eidan]

Support team, any idea why one network drive would work and the other show folders but does not map or find songs?