On one of my PCs (Win 7 Pro 64 with a Fireface 400 audio interface), 1.3 is having problems establishing a connection with the device. Periodically it will show me the list of valid Fireface channels, but then it seems to lose connection and refreshes itself. Even if I am quick to click on the ENABLE button when the Fireface options show up, it can’t enable one.
Hi @madfloyd ---- I split your thread off since it appears you are experiencing a different issue.
As I have asked others, could you please please zip up the Logs folder from this latest install (they are in your Roon database folder) and upload them to Dropbox. Paste the Dropbox link in your reply here.
If you don’t have Dropbox or a place to upload them, just flag @support and we’ll let you know how to send them over to us
This is really in reference to this thread (which is closed, hence me starting another):
I had it working the one time, but now when I load up the client, it has lost the audio devices.
The same symptoms occur - going in to Manage Audio devices, it oscillates back and forth between showing me a list of the local audio devices (in my case the default audio output along with all the channels of my RME Fireface 400 in either ASIO or WASAPI) and then a blank page with the message ‘refreshing’.
Hey @madfloyd – sorry to hear you’re still having problems.
I just looked back at the logs you provided above, but I don’t think it’s enough to move forward here. Can you actually zip up the entire logs folder, but this time I want the logs from the RAATServer folder on whichever machine the Fireface 400 is connected to. You can find instructions here.
Drop me a link to the zip file here, and we’ll take a deeper look. Thanks!