# Problems with Qobuz playback, artwork downloads **URL:** \ **Category:** Support\ **Created:** [June 23, 2022, 4:30pm UTC](https://community.roonlabs.com/t/problems-with-qobuz-playback-artwork-downloads/204853 "2022-06-23T16:30:41Z")\ **Posts on this page:** 1\ **Showing post:** 3
**Author:** ![BlackJack](https://community.roonlabs.com/user_avatar/community.roonlabs.com/blackjack/32/39743_2.png) [@BlackJack](https://community.roonlabs.com/u/BlackJack)\ **Post date:** [June 23, 2022, 4:48pm UTC](https://community.roonlabs.com/t/problems-with-qobuz-playback-artwork-downloads/204853/3 "2022-06-23T16:48:14Z")
Issues with Qobuz may be related to: > [@Qobuz now requires use of email address when integrating with 3rd party apps, such as Roon](https://community.roonlabs.com/t/qobuz-now-requires-use-of-email-address-when-integrating-with-3rd-party-apps-such-as-roon/204663): > > We’ve gotten some reports lately about Qobuz integration issues in Roon. In taking a close look at affected accounts we’ve recognized a pattern. In many cases, the affected customer has synced their Qobuz account in Roon using their username instead of their email address. Qobuz has recently changed its policy and now requires customers to use their account email when using partner services - such as Roon. Qobuz mentioned this in a recent subscriber email sent out on June 17th, see screenshot … Please check. --- _[View the full topic](https://community.roonlabs.com/t/problems-with-qobuz-playback-artwork-downloads/204853)._