Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)
Rock 192.168.254.1 (Wired Eth NIC)
Devialet 440 192.168.254.254
Directly wired from NUC to Devialet, no devices in between (point-to-point)
Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)
Description Of Issue
When using Air everything works as might be expected.
When using RAAT, pressing [Play Now] from album details or an album overview the album tracks are queued but skipped sequentially (actually nothing is played).
Same devices, same network but different behaviour between Devialet Air an Devialet RAAT
If info is needed, for debugging purposes or clarification, just ask I’ll be pleased to be of any help.
(When using Chromecast to an LG OLED TV the same problems occur.)
Thanks for looking into this further! Our next step here would be to take a look at the Roon logs after the issue occurs, can I please ask that you reproduce this issue, note the exact local time + date + track affected and then use these instructions to send me a set of your Roon logs for review? Thanks!
Thanks again for sending those logs over! I have submitted them to the technical team for review and am still awaiting further feedback regarding your case, once I have more info, I’ll reach out again, thanks!
Thanks for your patience here while I discussed your case further with our technical team.
Our team has inquired as to what firmware version you have on your Devialet.
Can you please ensure you have the latest firmware and provide the firmware number?
I wanted to check in with you here, is this issue still ongoing or have there been any updates to the issue in the meantime? Are you able to use the NUC HDMI zone as expected or does that have similar behavior?
You don’t need to have anything connected to the HDMI zone, it should still play. Can you please try to start playback to the HDMI zone and see if the same behavior occurs (with all tracks skipping in a row)?
Thanks for the screenshot, that’s pretty strange. I wonder if a RAATServer cache refresh can help here.
You can generate a new RAATServer instance on your device by following these instructions, but please be aware that this will reset your Roon Settings -> Audio Tab to factory settings and I would advise making a backup of any custom DSP settings you have: