# Problems with tidal connection **URL:** \ **Category:** Support\ **Created:** [October 13, 2020, 5:03pm UTC](https://community.roonlabs.com/t/problems-with-tidal-connection/124062 "2020-10-13T17:03:54Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![Todd\_DeSantis](https://community.roonlabs.com/user_avatar/community.roonlabs.com/todd_desantis/32/39558_2.png) [@Todd\_DeSantis](https://community.roonlabs.com/u/Todd_DeSantis)\ **Post date:** [October 13, 2020, 5:03pm UTC](https://community.roonlabs.com/t/problems-with-tidal-connection/124062/1 "2020-10-13T17:03:55Z")
**Core Machine (Operating system/System info/Roon build number)** Core Machine: Mac Mini OS 10.15.6 Roon build: roonserver 1.7 build 610 **Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)** Netgear Orbi Mesh router, Mac Mini connected via ethernet **Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)** Lynx Hilo connected over USB. Using Roon app on the iPhone as the controller. **Description Of Issue** This issue has now happened several times. A restart of the Mac Mini typically resolves it. My wife is getting really mad because I tell her that Roon should “just work” and seemingly whenever she tries it there is a problem. We will pull up Roon and try and play something with tidal. The artists/albums will come up, but then when we go to play, an error will appear at the bottom. I screenshotted it saying “Tidal media is loading slowly. This may indicate a networking or connectivity problem.” Logging out of Tidal and back in within Roon does not solve the problem.! If I try and play a song when this problem occurs, sometimes I see it iterating through the list of songs in the album, attempted and failing to play each one. I have a zip file of my server logs but it won’t let me attach a zip to this post. How can I share my logs with you? Looking forward to a permanent solution and a stable connection with Tidal! Thanks, Todd [roon\_tidal\_problem\_iphone|230x500](https://community.roonlabs.com/uploads/short-url/bBlge5enva8noSrJNVFs2JMAw5B.jpeg) ---
**Author:** ![ged\_hickman1](https://community.roonlabs.com/user_avatar/community.roonlabs.com/ged_hickman1/32/259791_2.png) [@ged\_hickman1](https://community.roonlabs.com/u/ged_hickman1)\ **Post date:** [October 13, 2020, 5:09pm UTC](https://community.roonlabs.com/t/problems-with-tidal-connection/124062/2 "2020-10-13T17:09:59Z")
Have look at this thread about orbi. > [@Unable to locate Roon Core / no audio devices found](https://community.roonlabs.com/t/unable-to-locate-roon-core-no-audio-devices-found/116971/5): > > Hi @Stu_Farnham, Thanks for reaching out! I’m looking over your report and there are a few things which could use some clarification, can you please let me know: By this, do you mean that any of your Roon Remotes connected to the Orbi satellite is unable to locate the Core? Are you using the latest firmware from Orbi on both? I would also check the multicast settings on this router, as per our [Networking Best Practices Guide](https://kb.roonlabs.com/Networking_Best_Practices#Router_Specific_Settings): Netgear Orbi Routers If you’re making use of an Orbi router, we… ---
**Author:** ![Todd\_DeSantis](https://community.roonlabs.com/user_avatar/community.roonlabs.com/todd_desantis/32/39558_2.png) [@Todd\_DeSantis](https://community.roonlabs.com/u/Todd_DeSantis)\ **Post date:** [October 13, 2020, 5:28pm UTC](https://community.roonlabs.com/t/problems-with-tidal-connection/124062/3 "2020-10-13T17:28:42Z")
Thanks Ged! I’m noticing that thread is about an issue connecting to the Roon core. That is not a problem here. Also of note is that I experienced this problem before changing my routers to the Orbis. I was on an Apple Airport Extreme before, over wifi then instead of connectedvia ethernet as I am now ---
**Author:** ![ged\_hickman1](https://community.roonlabs.com/user_avatar/community.roonlabs.com/ged_hickman1/32/259791_2.png) [@ged\_hickman1](https://community.roonlabs.com/u/ged_hickman1)\ **Post date:** [October 13, 2020, 5:31pm UTC](https://community.roonlabs.com/t/problems-with-tidal-connection/124062/4 "2020-10-13T17:31:58Z")
If you are having problems with Tidal then that is a core issue. Apple airports also known to have problems with Roon. ---
**Author:** ![Todd\_DeSantis](https://community.roonlabs.com/user_avatar/community.roonlabs.com/todd_desantis/32/39558_2.png) [@Todd\_DeSantis](https://community.roonlabs.com/u/Todd_DeSantis)\ **Post date:** [October 13, 2020, 5:33pm UTC](https://community.roonlabs.com/t/problems-with-tidal-connection/124062/5 "2020-10-13T17:33:45Z")
Are you suggesting that I disable IGMP proxying? The thread you shared says that can help with remotes connecting to the core, which is not my problem. Are you with Roon support? Would sharing my logs shed some more information? ---
**Author:** ![ged\_hickman1](https://community.roonlabs.com/user_avatar/community.roonlabs.com/ged_hickman1/32/259791_2.png) [@ged\_hickman1](https://community.roonlabs.com/u/ged_hickman1)\ **Post date:** [October 13, 2020, 5:48pm UTC](https://community.roonlabs.com/t/problems-with-tidal-connection/124062/6 "2020-10-13T17:48:42Z")
I’m just a user like you. Network issues often affect all of the chain. Are you using a modem/router in front of the Netgear? ---
**Author:** ![Todd\_DeSantis](https://community.roonlabs.com/user_avatar/community.roonlabs.com/todd_desantis/32/39558_2.png) [@Todd\_DeSantis](https://community.roonlabs.com/u/Todd_DeSantis)\ **Post date:** [October 13, 2020, 6:31pm UTC](https://community.roonlabs.com/t/problems-with-tidal-connection/124062/7 "2020-10-13T18:31:34Z")
In front of the Netgear I have a modem that my Internet service provided. ---
**Author:** ![nuwriy](https://community.roonlabs.com/letter_avatar/nuwriy/32/5_5575768a8748004e209b776fc1b2916d.png) [@nuwriy](https://community.roonlabs.com/u/nuwriy)\ **Post date:** [October 15, 2020, 3:40pm UTC](https://community.roonlabs.com/t/problems-with-tidal-connection/124062/9 "2020-10-15T15:40:21Z")
Hello @Todd_DeSantis, my apologies for the trouble here. Ged is correct though and this does point towards a networking issue based on the information provided. I’d try: 1. Disable _Disable IGMP Proxying_ per our [networking guide](https://help.roonlabs.com/portal/en/kb/articles/networking-best-practices) 2. Change DNS to Google or Cloudflare to see if that helps 3. I wanted to confirm that your setup is Mini\>router\>modem via Ethernet 4. Do you see this behavior on other remotes? Please let me know and next time you’re able to reproduce the issue please reply to this thread with a timestamp of when the issue occurred and we can take a look at logs! ---
**Author:** ![system](https://roon-community-uploads.s3.amazonaws.com/original/3X/d/e/deefbd9083c99c82bbf2dd3f873f52a49f5db881.png) [@system](https://community.roonlabs.com/u/system)\ **Post date:** [October 15, 2021, 3:40pm UTC](https://community.roonlabs.com/t/problems-with-tidal-connection/124062/10 "2021-10-15T15:40:26Z")
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