Problems with TIDAL Hi-Fi **In Roon Only**

[noris]

Hello @Robert_Schaub1,

Thanks for contacting support, I’d be happy to take a look over this issue with you. Can you please provide more information regarding your setup using this thread as a guide?

I'm having a problem with Roon -- where do I report it?

Question about Roon? Having a problem? Start here. Frequently Asked Questions The Roon Knowledge Base with its User Guide and FAQ sections is great places to find answers to common questions or issues. Here are a few places to start: Getting Started With Roon Recently Updated Documentation Importing Your Music Collection Audio In Roon Browsing And Playing Music In Roon Managing Your Collection and Metadata If you’re still having a problem and need to contact Roon Support, see below. [imag…

Can you please confirm if this issue occurs across all of your endpoint or just one in particular? Is Roon displaying any kind of error message when playback fails?

We have seen reports that clearing the TIDAL cache helps with issues similar to this one. Can you please perform the following steps to clear the TIDAL cache?

1. Quit Roon (or RoonServer)
2. Find and open your Roon or RoonServer folder
3. Locate and delete only the cache folder ( Roon/Cache )
4. Restart Roon

Please let me know if there is an improvement after clearing the TIDAL cache or if we need to take a look elsewhere.

Thanks,
Noris