Hello @Robert_Schaub1,
Thanks for contacting support, I’d be happy to take a look over this issue with you. Can you please provide more information regarding your setup using this thread as a guide?
Can you please confirm if this issue occurs across all of your endpoint or just one in particular? Is Roon displaying any kind of error message when playback fails?
We have seen reports that clearing the TIDAL cache helps with issues similar to this one. Can you please perform the following steps to clear the TIDAL cache?
- Quit Roon (or RoonServer)
- Find and open your Roon or RoonServer folder
- Locate and delete only the cache folder ( Roon/Cache )
- Restart Roon
Please let me know if there is an improvement after clearing the TIDAL cache or if we need to take a look elsewhere.
Thanks,
Noris