Product names not correctly recognized in Roon software (ref#12SLBH)

Support
1

Affected Product

Roon

Roon Issue Category

Hardware Compatibility

Description of Issue

My Auralic ARIES G2.1 an Vega G2.1 are only recognized as Aries G2 and Vega G2 in the Roon software

Roon Core Platform

macOS

Roon Core Specifications

8 GB RAM Mac os

Connected Audio Devices

Auralic Vega G2.1 Ethernet

Home Network Details

Only Ethernet direct to Router

5

Hi @danilogauer,

Thank you for your patience in awaiting a staff response.

We want to confirm how these two devices are announcing themselves to Roon within diagnostic logging, but your RoonServer machine has not pinged our server in some time. Are you able, at your convenience, to use the directions found here and send over a set of logs to our File Uploader?

Thank you!

6

Hey @danilogauer,

I wanted to check in on this thread and see if you were able to run through the reply above?

I’ll be on standby for your reply, thanks! :+1:

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