QNAP: Cannot connect to Roon anymore

Core Machine

QNAP TS-670 Pro, i7-3770T with 2,50 GHz, 16 GB RAM

Network Details

Only Ethernet, no WLAN

Audio Devices

some RPi, Chromecasts, Lumin T2, SOtM Neo,…

Today I can’t connect anymore to Roon.
Restarted Roon Core → no success
Restarted whole NAS → no success

I’ve log files, where you can see, that ROON will not found any audio devices etc.
How to send the zip to the support?

Shared the log download_2021-05-10_06-46-04.zip to the support.

Please check that you’re not a victim of the Qlocker ransom ware.

No, I’ve let run the malware remover since a few weeks, without any problems.

While waiting for support, I’ve done more things:

  • Reinstall Roon Core → no success
  • Rebooted switches (managed netgear GS116 and Cisco SLM2008) → at first no success, but after restarting Roon two times, I’ve got a connection an now it seems to run.

But: What was the cause for the problem? I’m running Roon since today over a year without problem.

Golden rule of any IT support desk. Power cycling solves 80%.

Hasn’t solved anything here :wink:

Yep. The remaining 20% are incidents or even problems :grimacing:

My guess is missing multicast packets. Routers exhibiting this after a few months is not uncommon. People find it hard to believe their network infrastructure is buggy because web browsing works normally even if multicast fails.

2 Likes

Yes, it must be something in this area.
In former times, I’ve used some VLANs for a video multicasting system and I’ve that I’d removed the special settings for it on all my managed switches.
Have to check all my managed switches settings.

Every port :wink:

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