QNAP, dCS, ROON disconnecting issue

Support
#1

Roon Core Machine

NAS - QNAP TVS-1282T single gigabit connection running RAID 5 4 x 8TB (Seagate Ironwolf hard drives) with M.2 SSD RAID 0 2 x 256GB (Accelerated cache mode for Ironwolf hard drives)
Roon Core version 1.8 (build 831) stable QPKG-Version : 2021-10-03

Networking Gear & Setup Details

Netgear GS716Tv3 ProSafe 16-port Gigabit Ethernet Smart Switch
UniFi® AP AC LR wireless access point

Connected Audio Devices

dCS Vivaldi upsampler connect to gigabit network

Number of Tracks in Library

Local content - 156 tracks AIFF 96kHz 24bit and FLAC 96kHz 24bit
Tidal linked

Description of Issue

We have noticed in the last two versions of Roon that when my boss plays something from his Samsung Galaxy S21 Ultra through Roon to the dCS Vivaldi upsampler and changes albums Roon / dCS Vivaldi upsampler loses connection.

Please let me know if you require logs.

#2

Does Roon still monitor their own forums or is there another way to get in contact with their support team?

#3

Hey @Shaun_Ryzenberg,

Thank you for creating this thread, following up on it and showing an unbelievable amount of patience. We’re so sorry for not getting a chance to reply until today…:pleading_face:

It’s been about a month and I was wondering if the behavior was consistent throughout this time. We’ve released some updates for QNAP Cores as well, and I wanted to see if it helped in any way, before diving into troubleshooting.